Responsible Conduct of Gambling Manager

4 months ago

Mount Pritchard, Australia Mounties Group Full time

**ABOUT US**

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members.

Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

**THE ROLE**

We are currently searching for a driven and dedicated**Responsible Conduct of Gambling (RCG) Manager **on a **Full-time** basis to join our close-knit team at Mounties, located in Mount Pritchard.

As a RCG Manager, you will play a crucial role in our Safer Gambling Strategy, focusing on identifying and addressing gambling-related harm, managing guest interactions, and overseeing exclusion processes.

More specifically, some of your key duties will include:

- Identify signs of gambling-related harm and assist guests in making informed decisions
- Manage customer relationships with tact and diplomacy
- Manage Responsible Gaming in strategy development, implementation and continuous improvement strategies
- Maintain currency with established procedures and policies, making recommendations and contributing to the implementation of change, to support optimal service delivery
- Ensure accurate and confidential management of exclusion orders
- Develop systems and reporting processes to monitor Responsible Gambling risks
- Lead team development and engagement, including coaching and mentoring
- You will lead timely, targeted and risk-based inspections, including rostered weekend and late-night deployments and activities and comprehensive desktop reviews, to ensure compliance
- Ability to demonstrate problem solving skills and show innovative thinking

**ABOUT YOU**
- Previous experience in compliance, regulation, counselling, social work or psychology is preferred
- Tertiary qualifications in a relevant discipline or demonstrated equivalent relevant professional experience
- Analytical and strategic thinking abilities
- Excellent communication and interpersonal skills
- Leadership experience with the ability to inspire and manage a team
- A highly organised, detail-oriented Manager with the ability to manage multiple priorities
- RSA, RCG and ARCG qualifications
- Criminal Record Check and relevant checks required for the role

**WHAT’S IN IT FOR YOU**
- Discounted gym membership
- Uniforms provided
- Ongoing training and development opportunities
- Fun & supportive team
- Reward and Recognition and much more

**WHY MOUNTIES?**

We have over 250,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.

**GROUP WINNER OF**:

- Western Sydney Business Awards - Employer of Choice 2020
- Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
- Clubs NSW - Clubs and Community Award for Emergency Services 2023

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