Responsible Gambling Officer

4 hours ago

Mount Pritchard, New South Wales, Australia Mounties Group Full time
{"title": "Responsible Gambling Officer", "description": "About Us

At Mounties Group, we value Family, Honesty, Care, Innovation, Fun, and Loyalty. As a Mutuality, our organization is owned by its members, and we exist to improve their lives.

We have over 250,000 members across various industry sectors, including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.

Our team of over 1,300 people is rapidly growing, particularly in the Health and Wellbeing segment. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC, and the ACT.

Job Opportunity

We are seeking a dedicated and energetic Responsible Gambling Officer to join our dynamic team at our Mount Pritchard venue on a Full-time basis.

As a Responsible Gambling Officer, you will champion our Mounties Values and Service Standards while being the first point of contact for all gambling-related queries.

Key Responsibilities
  • Monitor and identify patrons displaying potential signs of problem gambling
  • Support and facilitate customer service with patrons who exhibit signs of problem gambling
  • Provide support to team members and conduct relevant gambling assistance conversations with patrons
  • Offer information to patrons about gambling counselling and self-exclusion
  • Record and report instances of potential gambling harm
  • Lead a culture of proactive gambling harm minimization
About You
  • Previous experience in the hospitality industry or customer service environment
  • Qualifications in customer service and managing difficult conversations (desirable)
  • Strong customer service skills and ability to work with diverse customers
  • Impeccable grooming, presentation, and communication skills
  • A willingness to build long-term relationships with customers
  • Ability to work a flexible roster, including days, nights, and weekends
  • Willingness to work public holidays
  • Responsible Service of Alcohol and Responsible Conduct of Gambling certifications
Benefits
  • Supportive and inclusive team culture
  • Onsite parking available
  • Discounted memberships to our Fitness centre
  • Flexible working arrangements
", "benefits": "
  • Supportive and inclusive team culture
  • Onsite parking available
  • Discounted memberships to our Fitness centre
  • Flexible working arrangements
", "language_code": "en-US"}

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