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Responsible Gambling Officer
2 months ago
Mounties Group is seeking a dedicated and customer-focused Responsible Gambling Officer to join our team at our Mount Pritchard venue. As a key member of our hospitality team, you will be responsible for championing our values and service standards while providing exceptional customer service to our patrons.
Key Responsibilities- Monitor and identify patrons displaying potential signs of problem gambling
- Support and facilitate customer service with patrons who exhibit signs of problem gambling
- Provide information to patrons about gambling counselling and self-exclusion
- Record and report instances of potential gambling harm
- Previous experience in the hospitality industry or customer service environment
- Qualifications in customer service and managing difficult conversations (desirable)
- Strong customer service acumen and communication skills
- A willingness to build long-term relationships with customers
- A supportive and inclusive team culture
- Onsite parking available
- Discounted memberships to our Fitness centre