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Client Service Officer

4 months ago

Newcastle East, Australia Chandler Macleod Full time

Client Service Officer

Summary of the Role:

As a Client Service Officer, you will be a vital member of the Trustee Services Division. Your primary responsibility will be managing individual client caseloads and independently handling client matters, including transactions and customer service excellence. You will collaborate with Senior CSOs and the Principal CSO to resolve complex issues and ensure quality outcomes.

What's in it for you?

  • Work in a supportive team with opportunities for professional growth.
  • Be part of a respected organisation committed to protecting the rights and dignity of its clients.
  • Competitive salary and benefits package.

Key Responsibilities:

  • Provide high-quality customer service and support to clients and stakeholders.
  • Manage individual client caseloads and handle client transactions.
  • Escalate matters to Senior CSOs and Principal CSO when necessary.
  • Collaborate with internal teams to provide specialist information and advice.
  • Participate in team meetings and training sessions to enhance service delivery.


About you:

  • Demonstrated experience in a customer service role within a financial or legal environment.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritise effectively.
  • Proficient in using technology to maximise efficiency and effectiveness.
  • Commitment to providing exceptional customer service and achieving quality outcomes.


Essential Requirements:

  • Availability for rotational shifts between 9.00am and 5.00pm.
  • Ability to participate in one-to-one review sessions for calls and emails.
  • Successful completion of a National Criminal History Record Check and Working with Children Check.

Why Join Chandler Macleod?

  • Career Development: We provide continuous learning and development opportunities to help you grow professionally.
  • Supportive Environment: Our team fosters a collaborative and inclusive work culture.
  • Work-Life Balance: We offer flexible working arrangements to support your lifestyle.
  • Competitive Benefits: Enjoy a competitive salary package along with other benefits.

Apply now to join our dynamic team