Client Service Officer

6 months ago

East Melbourne, Australia Gallagher Full time

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
**Gallagher** is one of Australia’s and the world’s largest Insurance broking and risk management companies with over 30,000 employees globally. We pride ourselves on being a socially responsible, ethical and collaborative organisation expressed through our Shared Values, The Gallagher Way. We are also proud to be named one of the 2020 World’s Most Ethical Companies by Ethisphere for the 9th consecutive year as well as being on the Forbes World’s Best Employers list as the only Insurance brokerage.

The
**purpose of this role** is to assist the senior brokers in providing administrative support to clients while maintaining exceptional service to all of our clients and customers.

This role will:

- Attending to queries from clients, insurers and internal stakeholders in a timely manner, with a high level of accuracy
- Fostering relationships with channel and sponsorship partners
- Gathering client information to support renewals
- Ensuring all calls are logged and responses are followed up with appropriate person
- Following up documentation from clients and insurers on a daily basis
- Assisting with ad hoc administrative duties as assigned
- Reconciling invoices as required, ensuring correct invoicing procedures are maintained

**This is a great opportunity and to be considered**, we are seeking a min of 1 years’ experience in a similar role, ideally with exposure to insurance or sales plus:

- Strong computer skills including a working knowledge of Microsoft Office suite
- Excellent organisational skills and ability to manage competing priorities
- Strong written and verbal communication skills and ability to manage relationships effectively
- Good problem solving skills in order to respond to client enquiries
- Positive attitude, with a desire to work collaboratively in a small team environment
- Ability and adaptability to work in high volume, high paced environment
- Tier 1 qualifications (desirable) or willing to complete

**Gallagher Benefits - we offer great benefits and career development opportunities **including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary scarified superannuation options.
- Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider._

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.

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