Senior Client Service Officer

7 months ago

Newcastle West, Australia NSW Department of Communities and Justice Full time

Senior Client Service Officer

Division: Northern CPPYJ Location:

Newcastle West, NSW, AU, 2302

Req ID: 62571

Senior Client Service Officer

Location – Newcastle (Hunter & Central Coast Districts) Employment type: Temporary Full-Time, 35 hours per week Clerk Grade 5/6, Base Salary range $93,295 pa - $102,941 pa, plus superannuation & annual leave loading Opportunities for learning, development, and internal career progression Generous leave entitlements including Flex Leave

Your role

Provides a broad range of applicant, tenancy and property management services and advice to clients including those with complex support needs; advocates and other stakeholders across the access and tenancy service streams; provides coaching and support to team members to optimize business and service outcomes.

What you’ll do

Senior Client Service Officersprovide a broad range of applicant, private rental, tenancy and property management services and advice to clients including those with complex support needs; advocates and other stakeholders across the access and tenancy service streams; provides coaching and support to team members to optimize business and service outcomes.

Senior Client Service Officers manage relationships, partnerships and networks between communities and the Department to improve communication and access to services for clients and to support sustainable tenancies both within social housing and the private rental market.

What we’re looking for

Ability to work independently and within a team whilst managing your own work and competing demands. Ability to establish and maintain relationships with internal and external stakeholders A commitment to a culture of teamwork, excellence and continuous improvement. Client service skills with an empathic approach to clients. A strong commitment to customer service. Demonstrated experience within a high-volume customer centric environment Solid influencing and negotiating skills and the ability to communicate information through written reports and presentations

Essential Requirements

Possession of a minimum Provisional 2 NSW Driver’s Licence and a willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).

Ability to undertake LEAP

Download the .

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides opportunity to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 3 pages).

Applications close Sunday, 10 September 2023 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Clare Cocking via email at

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Poppy Sgro at

Visit to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit .

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit .

Thank you for your interest in this role. We look forward to receiving your application.

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