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Sydney, Australia RELX Trading Australia Pty Limited Company Full time

About the Role

As an Operations Manager at Elsevier Health, you'll drive global and local operational excellence. You'll optimize cost management and efficiency, overseeing customer service teams, inventory management, and 3PL warehouse relationships. Your focus will ensure every operational note is played to perfection.

Reporting to the Country Director - ANZ, this is a permanent Full-time role based in our Chatswood, Sydney head office, with the possibility of combined home/office-based arrangements to have a flexible work-life balance. 

Responsibilities

Enhancing operational activities on a global and local scale

Overseeing offshore Customer Service teams, local Inventory management, and relationships with the 3PL warehouse

Managing all warehouse activities, coordinate all stock take activities, including preparation, posting, reconciliation, variance analysis, implementation of corrective actions

Supporting key customers, suppliers, and associations

Collaborate with sales teams to optimize service levels while balancing inventory levels, customer service, and warehouse distribution activities

Delivering financial reporting and managing business continuity plans

Collaborate with Global Desktop Support teams to ensure system availability for all users, fostering a seamless and efficient operational environment.

Oversee office environment management and Occupational Health & Safety compliance

Nurturing team growth and development through performance management

Inspiring others towards greatness as a prominent member of the ANZ Management Team.


Requirements

Possess a background in business, project management, logistics, supply chain or related field

Demonstrate extensive experience in operations over a decade.

Track record in inventory management (books would be an advantage)

Proficiency with MS Word, Excel, PowerPoint and Outlook, Salesforce administration & IBM iSeries administration.

A technical background with strong data management skills would be desirable but not essential.

Exhibit exceptional problem-solving skills and high integrity

Have experience working with cross-functional teams and multi-national organizations

Exceptional customer service, stakeholder management with strong communication skills

Highly motivated, highly focused on detail and be able to work independently and within a team

Knowledge of the publishing industry (preferred)


Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

Life insurance and income protection

Option to buy additional Annual Leave days

Employee Assistance Program

Referral Bonus

Flexible working arrangements

Benefits for you and your family including optical

Access to learning and development resources

Annual Flu vaccinations

Car leasing arrangements (Including Green options)