Customer Support Representative

2 months ago

Sydney, Australia Stryker Full time

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program (*Benefits vary by country)

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually.

We are currently looking for a full time Customer Support Representative to join our Cuteam based onsite in St. Leonards, Sydney. This is a crucial role that supports our Technical Services team, Field Service Engineers, and hospital staff. 

We are looking for…

Strong communication, organization, and interpersonal skills for effective collaboration at all levels.Adaptability to fast-paced settings with multiple priorities, demonstrating flexibility.Exceptional customer service and conflict resolution abilities, adept at managing expectations.Detail-oriented with a knack for meeting deadlines and suggesting process improvements.Quick learner with the ability to grasp new products and systems.A people person who wants to work in a close knit team environment

What you will

Manage of all phone and email inquiries into the Repair Centre and all Service ContractsBooking incoming repair jobs and prioritising work orders based on circumstances, driving the workflow of the Treatment Service EngineersReceipting incoming parts and arranging the distribution of them when required to the Field Service TeamFollowing up with customers to obtain Purchase Order numbers for jobs that have been quoted for repairShipping and receiving loan items and following up outstanding loan unitsEnsure individual actions & team processes maintain an exemplary record of compliance and commitment to relevant quality standards through the use of the local quality management system.Participation in continuous process improvement aligned with the quality standards.

Culture and Benefits:

At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.

Some of our benefits include:

Join one of Australia’s Best Places to Work in 2020Multiple financial benefits including health care, financial wellbeing, insurance benefits. Ongoing training and opportunities for career progressionPaid Parental leave schemesVolunteer DaysOnsite gymBeing part of one of the world’s largest and most recognizable brands.Excellent team culture – we have fun whilst we workA Leader who will support & guide you throughout your careerAccess to employee benefitsAccess to our career and self-development program from day oneWork with likeminded individuals who are driven by exceeding targets and improving patient outcomes.

If this sounds like the role for you, please apply today 

About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at 

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