Customer Support Representative

2 weeks ago

Sydney, New South Wales, Australia Australian Payments Plus Full time

The Game Changers:

At AP+ we're changing the game We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia's three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The Customer Support Representative (CSR) works within the Customer Support team to act as a conduit between our customers, partners and the business. The CSR is responsible for providing exceptional customer service by solving and responding to queries via email or in the app. Using these insights into customer pain points and feedback they then represent the voice of the customer to the wider business.

The CSR is also responsible for identifying opportunities for improvement within the team, working within risk frameworks and having the ability to speak up or seek help when needed.

There are two CSR roles.

The work days:

Role 1 - Wednesday to Sunday

Role 2 - Saturday to Wednesday

Timings: 11 AM to 7 PM

Responsibilities of the role will cover the following key areas:

  • Providing exceptional service by answering customer and partner enquiries, registering feedback and managing complaints
  • Responding to customer enquiries promptly with a high degree of accuracy
  • Working with internal stakeholders to investigate issues, and to develop solutions for customer queries
  • Identifying risks and issues, working to solve them efficiently, and escalating where appropriate
  • Identifying opportunities for improvement for our customers and for the customer support function
  • Assisting in maintaining FAQs and support documents
  • Contributing to team discussions and being the voice of the customer for the wider business
  • Working with the wider business where needed to shape the future of the app

The skills & knowledge you need to have:

  • Having a customer focused mindset, with the ability to understand their needs and concerns
  • Being naturally inquisitive, with ability to ask the right questions to support customers, partners and the business
  • Being a contributor, having a voice at the table, and working collaboratively with others
  • Strong written and verbal communication skills
  • Ability to work with agility and make judgement calls in a fast-paced and constantly evolving environment
  • Passionate about technology and start-up business environments with limited structure
  • Familiar with various banking products and finance apps across the industry
  • Proactively seek opportunities for continuous improvement
  • Ability to interpret data and strong attention to detail

What's next:

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we'll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we're here to help. Please reach out to We also encourage you to let us know your pronouns at any point during the recruitment process.

  • Customer Support Representative

    2 weeks ago

    Sydney, New South Wales, Australia AlignTech Full time

    Join a team that is changing millions of lives.Transforming smiles, changing lives.At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost...

  • Customer Support Representative

    2 weeks ago

    Sydney, New South Wales, Australia Chartered Accountants ANZ Full time

    We encourage Passion to Grow and improve Fun working environment, great team, and rewarding work Fantastic training, learning and career opportunities on offer No weekend work, Monday Friday, 12.30pm9pm, Wellington CBDSeeking an organised, fun-loving, customer service guru that is looking for a change in career or even their first office gig.ABOUT THE...

  • Customer Support Representative

    2 weeks ago

    Sydney, New South Wales, Australia Stryker Corporation Full time

    Why customer service at Stryker?:Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Customer Support Representative

    1 month ago

    Sydney, New South Wales, Australia Stryker Full time

    Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker...

  • Customer Support Representative

    4 weeks ago

    Sydney, New South Wales, Australia Stryker Full time

    Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Kennedy Reid Full time

    Join an established, pioneering company within the Health and Wellness space Provide excellent and empathetic customer service to the client base 6 month contract CBD location easy access by public transportThe CompanyOur client are pioneers for health and wellness services in the workplace. They are seeking a Customer Service Representative to join their...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Jivaro Full time

    40% off products discount 2 mental health days off per year Longterm job securityCUSTOMER SERVICE REPRESENTATIVE & OFFICE ADMINISTRATORSydney - Western SydneySalary - $60k + superAbout the company:Join our globally renowned client, a quality wholesale retailer as their Customer Service Representative. Brands loved by the globe, this is an exciting cannot...

  • Customer Representative

    2 weeks ago

    Sydney, New South Wales, Australia Huon Aquaculture Full time

    Job no: 492977Work type: Full TimeLocation: SydneyCategories: Administration Employing over 1,000 talented individuals across Australia, we are proud to be recognised as a Tasmanian employer of choice with a strong focus on quality, innovation and providing career growth and opportunities for our people. It takes a rare kind to be the very best. At Huon, our...

  • Customer Experience Representative

    2 weeks ago

    Sydney, New South Wales, Australia Ryderwear Full time

    South Australian born & bred, Ryderwear is proudly one of the leading functional gym wear & shoe brands in Australia. Established in 2009, Ryderwear has since grown to be a globally recognised online retailer.Our mission is to inspire people to live their best life through fitness. We do this by providing inspiration, encouragement and motivational...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia PERSOLKELLY Full time

    Our multinational clients are seeking Customer Service Representatives that will primarily be responsible for delivering excellent customer service to both internal and external stakeholders.Customer Service Representatives Working for recognised, industry leading multinational clients.ABOUT THE ROLEDue to significant growth, our multinational clients are...

  • Customer Support Representative Aftersales

    2 weeks ago

    Sydney, New South Wales, Australia Hitachi Construction Machinery Full time

    About UsHitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA's trusted and reliable earthmoving equipment range lies a team of talented and dedicated people committed to providing industry-leading aftersales service and reliable solutions.About the OpportunityDue to accelerated...

  • Technical Customer Support Representative

    2 weeks ago

    Sydney, New South Wales, Australia Stryker Group Full time

    Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will doHere, you willbe a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker...

  • Technical Customer Support Representative

    2 weeks ago

    Sydney, New South Wales, Australia Stryker Full time

    Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker...

  • customer service representative

    2 weeks ago

    Sydney, New South Wales, Australia Randstad Full time

    About the Role:A leading medical device company is seeking a dedicated and enthusiastic Customer Service Representative to join their dynamic team. This role is integral in providing exceptional service to clients and ensuring the smooth operation of customer support processes. The ideal candidate will have experience with Salesforce and a passion for...

  • Customer Care Representative

    2 weeks ago

    Sydney, New South Wales, Australia DKSH Australia Pty. Ltd. Full time

    DKSH Consumer Goods (Lifestyle & Household) is a leader in the marketing and distribution of consumer durables in Australia and New Zealand. Our focus is on homewares; primarily kitchenware, cookware, knives, tabletop, drinkware, bakeware, kitchen gadgets, serving-ware, storage, cleaning, giftware, and premium small electrical appliances.We represent a...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Kennedy Reid Full time

    Job description The CompanyOur client is an Australian-born entrepreneurial organisation that now provides an impressive range products & services to more than 65 countries globallyWe are currently assisting them in the recruitment of a Customer Service Representative to join their close-knitcall centre in their conveniently located Condell Park office. They...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia TempNet Full time

    CUSTOMER SERVICE REPRESENTATIVE Are you looking to make a difference? Immediate start Training given in all products and services Competitive Salary + Super according on abilities and experience Sponsorship is also available Fantastic opportunity to work locally in Warriewood with a successful and established business with a reputation for...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia hatch Full time

    This is a Customer Service Representative role with Lendela based in Sydney, Australia Lendela connects financial institutions and consumers, offering the world's most attractive place for consumer credit management. With Nordic flat workplace culture that encourages practicality, autonomy & feedback for growth, this position will be exciting for anyone who...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Interface, Inc. Full time

    Customer Service Representative - Minto BasedWho we areWe are a market-leading flooring manufacturer seeking a Customer Service Representative to join our sales team.Interface, Inc. is a global flooring company specializing in carbon neutral carpet tile and resilient flooring, including luxury vinyl tile (LVT) and nora rubber flooring. We help our customers...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia PERSOLKELLY Full time

    About the CompanyAbout the Role3M are currently recruiting for an experienced Customer Service Representative to join their Consumer Business Group division. This is an exciting opportunity for a passionate customer service rep looking for a great team environment.Your main duties and responsibilities will include:Developing relationships with Key Account...