Customer Support Representative

6 months ago

Sydney, Australia AlignTech Full time

**Join a team that is changing millions of lives.**

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**About this opportunity**

Align Technology is an industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align Technology, the makers of Invisalign ® are seeking a
**Customer Support Representative to continue to transform smiles and change lives**
**.** This exciting role is part of a purpose led culture that is helping to improve lives every day through digital dentistry.

As a Customer Support Representative, you will be responsible for ensuring an incredible customer service experience, through our contact channels, generating quick and assertive solutions to our customers' needs, providing an end-to-end engagement process, strongly impacting customer satisfaction and revenue growth

**In this role, you will**
- Responsible for assisting our customers with all requests related to a service, product queries, questions and opportunities.
- Ensure customer a high level of satisfaction through end-to-end follow-up of requests, making contacts with related areas when necessary to resolve the customer query.
- Collaborate with internal and external teams to support consumers, dentists, and orthodontists.
- Problem Solve, with the ability to resolve challenges swiftly and efficiently by identifying the root cause.
- Ensure each customer interaction is accurately documented in our Customer Relationship System through generating a task for assignments, follow ups, notes, or upon resolution of an engagement.
- Research information to answer enquiries from customers and share learning with departmental peers and management.
- Develop comprehensive knowledge of Invisalign and iTero products and procedures to provide accurate information to customers.
- Identify potential cross-sell opportunities and forward them to the appropriate member of the sales team.
- Active contributor to team goals, demonstrating a willingness to assist where required to ensure the customer expectations are achieved or exceeded during all interactions with the business

**In this role, you’ll need **
- At least 3 years’ experience in customer service, customer support or customer experience roles; preferably in the healthcare or technology sector.
- Passion for offering a unique customer service experience.
- Provide a premium customer care offering through building trust, rapport, and empathy.
- Ability to identify customer-focused solutions, prioritizing customer needs and working to delivery solution-based assistance
- Excellent organisational and time management capabilities.
- Persuasive and confident speaker, clear communicator with active listening skills.
- Affinity with technology, agile thinking and ability to always be learning.
- Digitally savvy with good working knowledge of CRM Systems, MS Office Suite, which includes Teams, PowerPoint, Outlook, Excel, Word, One Drive and SharePoint.

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as o

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