Customer Support Representative

6 months ago

Sydney, Australia Real Time Australia Full time

12 months contract (w/ potential extension or perm conversion)
- Sydney based; Hybrid setup (1-2 days onsite - CBD office)
- $310/day inclusive super +laptop +training

Join a
**_Multi-awarded Top Fortune 100 Cloud based company_**
***& be a part of their highly impressive & multi-cultural Global Customer Support team in a career-changing opportunity

Our client is changing the way people work. They help modern enterprises operate faster and become more scalable than ever before.

**What you’ll be doing**:
We are seeking a self-motivated & hardworking
**Customer Support Representative** to join
***our client's CS team in Sydney, supporting their growing global customer base. Being the 1st line of support, you will be responsible for providing the best-in-class support for our client platform, helping to ensure that customers have a positive experience each time they contact support.

Customer Support Agents are responsible for some of the most challenging issues, working closely with the internal Engineering, Security and Operations staff all whilst providing regular updates to our customers. This is a customer focused role and therefore requires strong customer service communication skills (IT knowledge would be a plus, but not required.) Accelerate your career & succeed in a role where you can make an impact daily

**Responsibilities**:

- Working with customers to provides SME support on maintenance efforts related to the client's platform
- Monitor initiated maintenance activities for customer requests
- Reach out to & document interactions with customers on key company initiatives
- Participation in limited project work as delegated
- Provide input on policies & procedures
- Represent the customer voice & customer
- Flexibility to work outside of normal business hours, if required.
- **Schedule will follow**:10am - 6pm AEST** (9am-5pm JST)**

**Required Skills**:

- **Communication**:Bilingual in Korean & English **/** **Must have **native or business-level Korean skills **with **emphasis on writing/reading**; Strong ability to communicate w/ people at all levels
- **Experience**: Prior experience in a Customer HUB/Customer Care function or IT support related role (working in a Software or SaaS environment would be highly desired, but not required)
- **Problem-solving**: Good analytical & problem-solving skills, with the ability to learn and absorb technology quickly. Proven ability to maintain a professional demeanor and customer focus when handling complex user issues.
- **Technology**: Passion for technology and ability to multi-task in a timely manner while collaborating & working with multiple teams. Any experience with Ticketing platforms, ITSM's or other cloud-based platforms would be a definite advantage.
- **Education**: Preferably has a degree in Information Technology or Computer Science or at least 2 years industry experience

**What awaits you**:
You can look forward to an exciting & innovative tech culture, state of the art facilities, very supportive environment, strong growth projectory, flexible WFH/Hybrid setup & the opportunity for perm conversion.
- **Please Note**:
**_ Must be local to Sydney_**
***& preferably should have
**_Full unrestricted working rights in Australia._**

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