Customer Service Representative

5 months ago

Sydney, Australia Jivaro Full time

40% off products discount
- 2 mental health days off per year
- Long-term job security

**CUSTOMER SERVICE REPRESENTATIVE & OFFICE ADMINISTRATOR**
**Sydney** - Western Sydney

**Salary** - $60k + super

**About the company**:
Join our globally renowned client, a quality wholesale retailer as their Customer Service Representative. Brands loved by the globe, this is an exciting cannot miss career growth opportunity for the right superstar

**About the role**:
This company is seeking a versatile and detail-oriented individual to join their team as a Customer Service Representative & Office Administrator. In this role, you will be responsible for providing exceptional customer service, as well as performing office administration and data entry tasks.

**Responsibilities**:

- Resolve customer complaints and issues to ensure customer satisfaction
- Provide product information and assist customers with placing orders
- Process returns, refunds, and exchanges according to company policies
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Perform general office administration duties, including managing incoming and outgoing mail, ordering office supplies, and maintaining office cleanliness
- Assist with data entry tasks, such as updating customer records and inputting sales data into the company database
- Support other team members and departments as needed

**About you**:

- Strong communication and interpersonal skills
- Excellent organisational and multitasking abilities
- Proficiency in Microsoft Office and data entry software
- Ability to work in a fast-paced environment and adapt to changing priorities

**Benefits**:

- Product discount (40% off) + free samples
- Additional mental health days off
- Supportive and dynamic team
- Long-term career prospect
- Growth opportunities & promotions pushed from within

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