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Customer Service Officer

4 months ago

Sydney, Australia Rex Full time

Rex is Australia’s largest independent regional and domestic airline operating a fleet of 57 Saab 340 and 10 Boeing 737-800NG aircraft to 56 destinations throughout all states in Australia. In addition to the airline Rex, the Rex Group comprises wholly owned subsidiaries Pel-Air Aviation (air freight, aeromedical and charter operator) and the two pilot academies, Australian Airline Pilot Academy in Wagga Wagga and Ballarat.

An excellent opportunity exists for a suitably qualified and highly motivated individual to join the Rex Sydney Airport Team in the role of a Part-Time Customer Service Officer.

Reporting:

This position reports to the Sydney Airport Manager.

Position responsibilities:

  • Provide domestic and regional check-in services for Rex at Sydney Airport.
  • Reservation and ticket sales including collection of monies.
  • Pre and post flight duties.
  • Editing of flights.
  • Sales reporting and recording functions as appropriate.
  • Assisting with the receipt and dispatch of aircraft including operation of aerobridge if required.
  • Computer system operations (SABRE).
  • Departure Control System (DCS) knowledge.
  • Rex Lounge duties, including processing of guests, restocking and cleaning
  • Assisting special needs customers.
  • Passenger marshalling
  • Assist customers with damaged and lost baggage enquiries
  • Comply with requirements set out in the company’s safety policy and standard operating procedures.
  • Other duties as requested by the Airport Manager

Selection Criteria:

  • Previous airline customer service experience essential
  • GDS experience essential
  • Able to obtain an ASIC (Aviation Security Identification Card).
  • Able to work shift work that includes early starts, evenings and weekend work.
  • Ability to work in a team environment and a commitment to on time performance.
  • Previous customer service experience mandatory.
  • Well developed written and oral communication skills.
  • Outstanding image and presentation
  • Computer literacy of a high degree.
  • Ability to work unsupervised.

To apply

If you are interested in this position, please submit your application with a copy of your CV and cover letter via the apply button.