Operations Officer

5 days ago


Sydney, New South Wales, Australia NSW Department of Customer Service Full time

About the Role

The NSW Department of Customer Service is seeking a highly skilled and experienced Operations Officer to join our team. As an Operations Officer, you will play a critical role in ensuring the smooth operation of our duties compliance team.

Key Responsibilities

  • Assess complex matters and provide professional advice to clients and stakeholders to ensure compliance with statutory obligations.
  • Case management – responsible for assigned case outcomes.
  • Provide coaching and quality assurance reviews for other staff members to identify training needs and ensure consistency and accuracy.
  • Maintain comprehensive knowledge of duties legislation, policies, and procedures to provide quality advice to customers and stakeholders.

Requirements

  • Knowledge and experience in the application and interpretation of Duties legislation.
  • Experience assessing complex matters and committed to delivering quality outcomes.
  • Experience in report writing.
  • Ability to research and apply critical thinking techniques in analysing information and making informed decisions.
  • Self-motivated with the ability to complete work within set timeframes and standards.
  • Exceptional communication skills both verbal and written.

About Us

The NSW Department of Customer Service is a customer-focused organisation dedicated to delivering excellent customer service, excellence, and innovation. We are committed to making it easier for our customers to deal with us and strive to deliver high-quality services that meet their needs.

Our Values

We value diversity and inclusion in our workplace and believe that our strength lies in our ability to leverage the contributions of employees with different backgrounds and perspectives. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.



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