Claims Coordinator

Claims Coordinator

Hannover Re - more than 3,500 employees at locations all over the world.

Our strength? Connecting Power: We rely on each other.

As a reinsurer, we protect customers in the event of a claim. This requires customised, innovative solutions. Solutions that worked yesterday may be outdated tomorrow. We challenge ourselves and continuously optimise our services, advice and products. All this makes us one of the leading and most profitable reinsurance groups in the world as well as a reliable employer.

We are a major player in the Life & Health reinsurance market in Australia and New Zealand and we have the benefit of being small and nimble but with the financial backing of one of the largest reinsurers in the world. We currently have an exciting opportunity in our Life & Health subsidiary in Sydney which plays a major part in the success of Hannover Re globally.

We are seeking a Claims Coordinator to join our Claims Administration team. The role will be a maternity cover position reporting directly to our Claims Administration Manager.

**About the role**

As a Claims Coordinator you will be responsible for coordinating end-to-end administration on all primary insurance claims processing. Claim types you will work with include, but are not limited to, Death, TPD, Terminal Illness and Income Protection.

**You can look forward to**
- Reviewing claim information and accurately interpreting the policy to determine claim eligibility within delegated authority
- Adhering to all team SLA's and accurately recording claim details
- Requesting medical reports and arranging medical appointments
- Liaising with external service providers and clients both via telephone and written communication
- Processing claim payments, ensuring calculations & payment letters are correct
- Assessing and paying Death claims within delegated authority
- Collating documentation and completing general administration duties, including photocopying and filing
- Supporting the processing of direct in-house funeral bordereaux and other direct claims
- Being attentive to identifying the risk of fraud, potential and observed regulatory/legal breaches, processing gaps and contributing to process improvement opportunities

**You come equipped with**

Experience and Qualifications:

- Basic to medium level Excel skills
- Demonstrated knowledge of the Life Insurance Code of Practice and Claims Handling AFSL obligations
- Experience working with a Claims Management System (CMS) & processing payments
- Excellent organisation, attention to detail and ability to prioritise effectively
- Clear and effective communication, both written and verbal
- Strong analytical, project support and problem solving skills
- Ability to work with mínimal supervision and as part of a team

Personal Qualities:

- Strategic
- Resourceful
- Highly self-motivated
- Professional
- Versatile
- Diplomatic

It is a requirement that all applicants have unlimited rights to work in Australia i.e. must either be an Australian citizen or have permanent residency.

**What do we offer you**:
Are our values "Responsibility", "Drive" and "We-Spirit" aligned with yours? We foster a culture of respect in our workplace, supporting and encouraging respectful communication and behaviours, acknowledging differences and honouring the people we interact with, taking the time to understand their needs and perspectives.
- Atmosphere: You will find an international working environment with short decision channels, an open feedback culture and a sense of community shaped by mutual respect and a readiness to help.
- Benefits: We value every individual and consider our people to be important to the success of our business with each of us working together to contribute to a common success. Structured onboarding, hybrid working arrangements, EAP as well as modern offers for personal development and wellness activities, we prioritise employee wellbeing and engagement.
- Prospects: You contribute your specialist and methodological expertise, and we offer you fresh input and the opportunity to further develop your potential - including room to come up with innovative ideas and act on them

Only together can we achieve our objectives.

We not only offer a job and a title, but if you are looking for an organisation which values its people and is "Somewhat Different", then we want to hear from YOU All you need to do is hit apply.

**No agencies please.**

Job ID 2371