Warranty Claims Coordinator
2 days ago
We are seeking an experienced Warranty Claims Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing and resolving warranty claims in a timely and professional manner.
- Key Responsibilities:
- Manage and process warranty claims in a prompt and efficient manner.
- Coordinate service requests and schedule technicians or contractors as needed.
- Liaise with customers, suppliers, and internal teams to resolve issues efficiently.
- Maintain accurate records of all warranty claims and service requests.
- Ensure compliance with company policies and industry regulations.
- Provide exceptional customer service and follow up to ensure customer satisfaction.
About You:
- You have previous experience in a service coordination, warranty management, or customer service role within the building or construction industry.
- You possess strong communication and problem-solving skills.
- You have excellent organisational abilities and attention to detail.
- You are able to work both independently and as part of a team.
- You are proficient in Microsoft Office Suite and CRM systems.
What's in it for You?
- You will have the opportunity to work in a supportive and collaborative team environment.
- You will have the chance to progress your career in a dynamic and growing organisation.
- You will have access to training and development opportunities to enhance your skills and knowledge.
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