Claims Coordinator

7 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $80,000 - $140,000
Job Role: Claims Coordinator

Our company aims to provide supportive services for individuals dealing with workers compensation claims. In this role, you will contribute to our mission by assisting injured workers and their employers in navigating the recovery journey.

The primary goal is to deliver exceptional customer service while managing a portfolio of worker's compensation claims. You will communicate with stakeholders including injured workers, employers, and healthcare providers.

Key responsibilities include determining claim liability, managing treatment, processing payments, and implementing recovery and return-to-work outcomes. This role requires an empathetic and supportive approach to help injured workers feel confident throughout their recovery process.

This position is ideal for individuals with experience in case management, rehabilitation, or allied health backgrounds. You will have opportunities for career progression and growth within our supportive environment.

This is a permanent full-time position based in Sydney with flexibility to work from home up to 3 days per week once fully trained.

Responsibilities:
  • Provide timely and personalized customer-focused service to injured workers and employers.
  • Proactively manage all aspects of a caseload of worker's compensation claims within compliance guidelines.
  • Deliver desired customer experiences and manage end-to-end outcomes for cases.
  • Provide accurate and complete information that is consistent and easy to understand.
  • Conduct claims reviews, case conferences, or face-to-face meetings as required.
About the Position:
  • Experience in case management, rehabilitation, or allied health will be advantageous.
  • A willingness to go above and beyond for customers.
  • Ability to multitask and shift priorities when needed.
  • Thrives in a team environment and collaborates with others.
  • Proactive, self-motivated, and can think creatively.
  • High attention to detail and organisational skills.
What We Offer:
  • Equal opportunity employer committed to diversity and inclusion.
  • A collaborative innovative team culture.
  • Flexibility with opportunity to work from home.
  • Corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at retailers through our rewards program.
  • Entitlement to tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Paid parental leave.

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