Warranty Claim Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $55,000 - $85,000

Established project home builder seeks a skilled coordinator to manage warranty claims, service requests and customer interactions.

About the Role

As the primary point of contact, you will liaise with internal teams, contractors and suppliers to ensure efficient resolution of issues while delivering exceptional customer service.

Key Responsibilities:
  • Manage and process warranty claims in a timely and professional manner.
  • Coordinate service requests and schedule technicians or contractors as needed.
  • Liaise with customers, suppliers and internal teams to resolve issues efficiently.
  • Maintain accurate records of all warranty claims and service requests.
  • Ensure compliance with industry regulations and company policies.
  • Provide outstanding customer service and follow up to ensure customer satisfaction.
About You:
  • Previous experience in a service coordination, warranty management or customer service role within the building or construction industry is essential.
  • Strong communication and problem-solving skills are required.
  • Excellent organisational abilities and attention to detail are necessary.
  • Ability to work both independently and as part of a team.
  • Proficiency in Microsoft Office Suite and CRM systems is desired.
What's in it for You?
  • A competitive salary package including benefits.
  • A full-time Monday to Friday role.
  • The opportunity to join a supportive and collaborative team environment.
  • Long-term career progression opportunities.

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