Loyalty Fulfilment Analyst

5 days ago

Melbourne, Victoria, Australia Myer Full time

Overview
MYER is looking for a
Loyalty Fulfilment Analyst
on a
12-month FTC
to support the delivery of new MYER one offers and benefits. This role sits within the Marketing and Loyalty department with a flexible hybrid working model (Docklands Support Office and Work-From-Home).
Location: Docklands, Victoria, Australia (hybrid role).
Responsibilities
Recommend enhancements to the digital delivery of the Loyalty program.
Analyse current processes and their impact on Member Loyalty and program efficiency.
Recommend new processes after developing alternatives and assessing impacts of changes.
Develop project plans with partners including data changes and specifications, system test plans, user and training documentation.
Support Core Loyalty communications to Members.
Deliver fulfilment of promotional credits and rewards to Members and report to the Loyalty Operations Manager.
Collaborate with partners including Legal, Compliance, MYER IT, Store Operations, third party providers and others to ensure that Colleagues are properly briefed and trained.
Ensure Session M Business processes are properly documented.
Member data is accurate and shared within company guidelines.
Ensure MYER one Loyalty Program Terms & Conditions are met.
About you
Strong retail experience with empathy in how changes in the customer experience impact loyalty.
Skilled SQL developer with ability to query complex relational databases.
Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
Ability to develop business process skills to recommend changes and outline impacts.
Experienced user of Microsoft Office applications.
Highly organised and process oriented.
Benefits
Generous team member discounts on all MYER products, including team-member exclusive discounts.
Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work.
A supportive leadership and team network to set you up for success.
Career growth and succession opportunities across the business.
Job details
Seniority level: Not Applicable
Employment type: Contract
Job function: Marketing
Industries: Retail
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