Loyalty Fulfilment Analyst

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".

MYER is looking for a Loyalty Fulfilment Analyst on a 12-month FTC to support the delivery of new MYER one offers and benefits

- Exciting new opportunity in our Marketing and Loyalty department
- Join our growing MYER team
- Flexible hybrid working model – mix of working in our Docklands Support Office and Work-From-Home

About the role

- Recommend Enhancements to the digital delivery of the Loyalty program
- Analyse current processes and impact on Member Loyalty and Program efficiency
- Recommend new processes after developing alternatives and assessing impacts of changes
- Developing project plans with partners including data changes and specifications, system test plans, user and training documentation
- Support Core Loyalty communications to Members.
- Deliver Fulfilment of promotional Credits and Rewards to Members and reporting to the Loyalty Operations Manager
- Collaborate with partners including Legal, Compliance, Myer IT, Store Operations, third party providers and others to ensure that Colleagues are properly briefed and trained
- Ensure Session M Business processes are properly documented
- Member data is accurate and shared within company guidelines
- Ensure MYER one Loyalty Program Terms & Conditions are met

About you

- Strong retail experience with empathy in how changes in the customer experience impact loyalty
- Skilled SQL developer with ability to query complex relational databases
- Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
- Ability to develop business process skills to recommend changes and outline impacts
- Experienced user of Microsoft Office applications
- Highly organised and process oriented

Benefits to you

- Generous team member discounts on all Myer products, including team-member exclusive discounts.
- Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work.
- A supportive leadership and team network to set you up for success.
- Career growth and succession opportunities across the business.

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.

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