Loyalty Fulfillment Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeLoyalty Full time $80,000 - $120,000
Job Overview

We are seeking an experienced professional to join our Marketing and Loyalty department as a Loyalty Fulfilment Specialist. This 12-month fixed-term contract will involve supporting the delivery of new loyalty offers and benefits.

The successful candidate will be based in Docklands, Victoria, Australia, with a flexible hybrid working model that includes time spent at our Support Office and working from home.


Key Responsibilities
  • Develop recommendations for enhancing the digital delivery of our loyalty program.
  • Analyse current processes and assess their impact on member loyalty and program efficiency.
  • Recommend new processes after developing alternatives and assessing their impacts.
  • Collaborate with partners to develop project plans, including data changes and specifications, system test plans, user and training documentation.
  • Support core loyalty communications to members.
  • Deliver promotional credits and rewards to members and report to the Loyalty Operations Manager.
  • Ensure Session M Business processes are properly documented.
  • Member data is accurate and shared within company guidelines.
  • Ensure loyalty program terms and conditions are met.
Requirements
  • Strong retail experience with empathy for how changes in the customer experience impact loyalty.
  • Skilled SQL developer with ability to query complex relational databases.
  • Strong analytical skills with ability to collect, organise, analyse and disseminate significant amounts of information with attention to detail and accuracy.
  • Ability to develop business process skills to recommend changes and outline impacts.
  • Experienced user of Microsoft Office applications.
  • Highly organised and process-oriented individual.
Benefits
  • Generous team member discounts on all products, including exclusive discounts.
  • Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work.
  • A supportive leadership and team network to set you up for success.
  • Career growth and succession opportunities across the business.
Job Details
  • Seniority level: Not Applicable
  • Employment type: Contract
  • Job function: Marketing
  • Industries: Retail

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