After Sales Service Supervisor

1 week ago

Sydney, New South Wales, Australia Corinthian Doors Full time

**About our Organisation**

As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design.

**About our Opportunity**

As the After Sales Service Supervisor for Corinthian St Marys, you will form part of the sites leadership team overseeing all general office administration as well as having a key focus on quality claims, defects and warranty replacements, coordinating the works for the field technician. You will be accountable for coordinating field inspections as well as claim details, Proof of Delivery, adherence to Terms & Conditions and the arrangement of appropriate action, including field service, repairs, pick up and returns, replacements or alternative product solutions.

This is a true people role, whilst being responsible for executive and general office management, you'll need to be skilled in managing customer escalations and troubleshooting solutions to improve the customer experience and to meet the requirements of the customer.

In addition, you'll:

- Manage credit and refund process
- Coordinate kitchen/lunch room cleaning roster
- Provide support with daily activities of General Manager
- Support managers with induction process and office set up of new employees
- Co-ordination of business unit motor vehicles including repairs and inspections
- Generating reports

**About You**

We're looking to leverage your after sales service experience preferably within the manufacturing industry managing trades and after sales queries. You need to be approachable and have an open and transparent communication style whilst you balance competing priorities and demands in a high functioning environment. Your agile approach and ability to be pragmatic in providing quality customer service is a must, along with capability of lateral thinking when resolving problems that arise.

In addition, you will bring:

- Leadership skills with the ability to foster teamwork, drive performance and effectively meet key performance measures
- Knowledge of installation processes, tools and equipment relevant to the industry
- Proficiency in scheduling management systems and enterprise resource planning (ERP) systems

**What's On Offer**
- ability to work between core business hours of 8:30am - 5pm
- generous discounts on our extensive range of products
- ability to schedule leave every year over the Christmas period.
- additional paid day's leave on your birthday, even if it falls on the weekend
- flare benefits program - salary packaging, discounts and premium perks
- refer a friend and get rewarded with $$$ through our Employee Referral Program
- opportunities to cross-train, enhance your skills and advance your career
- Employee Assistance Program access

**Your Next Steps**

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

LI-DNI

  • After-Sales Service Manager

    1 week ago

    Sydney, New South Wales, Australia Xiaomi Full time

    OverviewLead Xiaomi Australia's after-sales service strategy and operations, focusing on building a robust service network, expanding coverage and portfolio based on local demand, and delivering exceptional customer experiences.ResponsibilitiesDevelop and execute Xiaomi's Australia after-sales service network strategy.Expand service coverage and portfolio...

  • Merchandising & Sales Support Coordinator

    1 week ago

    Sydney, New South Wales, Australia Alita Sales Full time $70,000 - $75,000 per year

    Merchandising & Sales Support CoordinatorLocation: Northern Beaches / Sydney — office-based with flexibility for hybrid after probation periodAbout UsAlita Sales is a rapidly growing company leading sales and distribution company, representing many well known health and beauty brands in the Australian Pharmacy Market.At Alita Sales, we're in a dynamic...

  • After-Sales Service Manager

    2 weeks ago

    Sydney, New South Wales, Australia Xiaomi Full time

    Overview Lead Xiaomi Australia's after-sales service strategy and operations, focusing on building a robust service network, expanding coverage and portfolio based on local demand, and delivering exceptional customer experiences. ResponsibilitiesDevelop and execute Xiaomi's Australia after-sales service network strategy. Expand service coverage and...

  • After-Sales Service Manager

    2 weeks ago

    Sydney, New South Wales, Australia Xiaomi Full time

    OverviewLead Xiaomi Australia's after-sales service strategy and operations, focusing on building a robust service network, expanding coverage and portfolio based on local demand, and delivering exceptional customer experiences.ResponsibilitiesDevelop and execute Xiaomi's Australia after-sales service network strategy.Expand service coverage and portfolio...

  • After-Sales Service Manager

    2 weeks ago

    Sydney, New South Wales, Australia Xiaomi Technology Full time $90,000 - $120,000 per year

    Key Responsibilities:Service Network Strategy & ImplementationDevelop and execute Xiaomi's Australia after-sales service network strategyExpand service coverage and portfolio based on local market demand analysisOperations ManagementOversee service partners, retail service centers, and quality control systemsContinuously optimize service workflows and...

  • Service and After Sales Coordinator

    1 week ago

    Sydney, New South Wales, Australia beBeeMechanic Full time $60,000 - $80,000

    Job SummaryWe are seeking an energetic and mechanically minded individual to coordinate the service and after sales department, assisting with customer enquiries and contributing to the effective operations of our team.Key Responsibilities:Coordinate all aspects of the Service and after sales departmentAnswer phone calls and action customer enquiriesAttend...

  • Senior After Sales Service Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeAfterSales Full time

    Job SummaryLead the development and execution of a robust after-sales service strategy, building a service network and delivering exceptional customer experiences through strategic planning and effective operations management.Key ResponsibilitiesDevelop and execute a comprehensive after-sales service network strategy.Expand service coverage based on market...

  • Senior After-Sales Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerSupport Full time $100,000 - $140,000

    Service Excellence Manager Job OpportunityWe are seeking a highly skilled and experienced Service Excellence Manager to lead our after-sales service operations across Oceania. As the successful candidate, you will be responsible for driving service excellence, improving customer satisfaction, and increasing revenue through effective management of spare parts...

  • Part-Time After School Supervisor Or Coordinator

    7 days ago

    Sydney, New South Wales, Australia Kicks After School Part time

    **KICKS AFTER SCHOOL CARE**Kicks provide after-school activities for children aged 5-12years old with a strong focus on martial arts. We are looking for a coordinator who loves teaching and interacting with kids.**ABOUT THE ROLE**:A co-ordinator is expected to perform the following duties:- Actively interact with children before and after the martial arts...

  • After Sales Support

    1 week ago

    Sydney, New South Wales, Australia Barbeques Galore Full time

    **Introduction**:After Sales Support Specialist - Barbeques GaloreAt Barbeques Galore, we've been helping Australians fire up unforgettable moments for over 45 years. From BBQs and outdoor furniture to heating and accessories, we're all about bringing people together around the flame.We're now looking for a detail-oriented and customer-focused After Sales...