After-Sales Service Manager
2 days ago
Lead Xiaomi Australia's after-sales service strategy and operations, focusing on building a robust service network, expanding coverage and portfolio based on local demand, and delivering exceptional customer experiences.
Responsibilities- Develop and execute Xiaomi's Australia after-sales service network strategy.
- Expand service coverage and portfolio based on local market demand analysis.
- Operations Management: oversee service partners, retail service centers, and quality control systems.
- Continuously optimize service workflows and standard operating procedures (SOPs).
- Customer Experience Leadership: lead Voice of Customer (VOC) analysis and relationship management programs.
- Implement risk mitigation protocols and ensure regulatory compliance.
- Team Development: conduct regular skills training and performance coaching.
- Bachelor's degree with 5+ years in mobile/3C after-sales management.
- Deep expertise in smartphone/IoT product service operations.
- Strong communication skills with a customer-centric mindset.
- Business proficiency in English.
- Seniority level: Mid-Senior level.
- Employment type: Full-time.
- Job function: Customer Service.
- Industry: Computer Hardware Manufacturing.
Sydney, New South Wales, Australia
#J-18808-Ljbffr-
After-Sales Service Manager
3 days ago
Sydney, New South Wales, Australia Xiaomi Full timeOverview Lead Xiaomi Australia's after-sales service strategy and operations, focusing on building a robust service network, expanding coverage and portfolio based on local demand, and delivering exceptional customer experiences. ResponsibilitiesDevelop and execute Xiaomi's Australia after-sales service network strategy. Expand service coverage and...
-
Junior After-Sales Customer Service Specialist
20 hours ago
Sydney, New South Wales, Australia beBeeCustomerSupport Full time $48,000 - $64,000Job TitleAfter Sales Junior Customer Operations Coordinator plays a pivotal role in ensuring customer satisfaction and delivering exceptional after-sales services.Main Responsibilities:Efficiently resolve customer inquiries and service requests to maintain high satisfaction levels.Deliver timely repairs, warranties, spare parts, and transportation within set...
-
After Sales Major Projects Manager
15 hours ago
Sydney, New South Wales, Australia Hitachi Construction Machinery Co., Ltd. Full timeAbout UsHitachi Construction Machinery (Australia) Pty Ltd (HCA) is a leading manufacturer of construction and mining equipment. Powered by innovation and driven by a dedicated team, we pride ourselves on delivering reliable solutions and industry-leading after-sales service to our customers across Australia.The OpportunityWe have an exciting opportunity for...
-
National Sales Manager
22 hours ago
Sydney, New South Wales, Australia Bta Sales Full timeOverview Managing Director | Sales | Sales Leadership | Sales Strategy | Recruitment | Sales Recruitment What's in it for you? This is a rare chance to lead a national sales team in a fast-growing, innovation-driven medical business.You will drive strategy, influence growth, and play a key role in shaping the future of medical technologies in Australia.A...
-
After Sales Support
1 day ago
Sydney, New South Wales, Australia Buscojobs Full timeAbout Barbeques Galore Founded in 1977, Barbeques Galore is Australia's leading retailer of BBQ's and smokers, accessories, consumables and fuel, outdoor furniture and heating products with a national network of 90 stores.Join us during an exciting time as we continue the rollout of our award-winning new store design, further accelerate the introduction of...
-
After Sales Product Marketing Specialist
20 hours ago
Sydney, New South Wales, Australia beBeeMarket Full time $80,000 - $110,000Marketing Professional for After-Sales ProductsWe are seeking a highly motivated marketing specialist to lead the development of marketing collateral for after-sales products. The ideal candidate will oversee the creation of promotional materials, including point-of-sale displays, brochures, and social media content.Key Responsibilities:Develop effective...
-
National Sales Manager
2 days ago
Sydney, New South Wales, Australia bta Sales Full timeOverviewManaging Director | Sales | Sales Leadership | Sales Strategy | Recruitment | Sales RecruitmentWhat's in it for you?This is a rare chance to lead a national sales team in a fast-growing, innovation-driven medical business. You will drive strategy, influence growth, and play a key role in shaping the future of medical technologies in Australia. A...
-
National Sales Manager
1 day ago
Sydney, New South Wales, Australia bta Sales Full timeOverviewManaging Director | Sales | Sales Leadership | Sales Strategy | Recruitment | Sales RecruitmentWhat's in it for you?This is a rare chance to lead a national sales team in a fast-growing, innovation-driven medical business. You will drive strategy, influence growth, and play a key role in shaping the future of medical technologies in Australia. A...
-
After Sales Support
6 days ago
Sydney, New South Wales, Australia Buscojobs Full timeAbout Barbeques GaloreFounded in 1977, Barbeques Galore is Australia's leading retailer of BBQ's and smokers, accessories, consumables and fuel, outdoor furniture and heating products with a national network of 90 stores. Join us during an exciting time as we continue the rollout of our award-winning new store design, further accelerate the introduction of...
-
Sydney, New South Wales, Australia EPTA GROUP Full timeAfter Sales Junior Customer Operations CoordinatorJoin to apply for the After Sales Junior Customer Operations Coordinator role at EPTA GROUPAfter Sales Junior Customer Operations Coordinator2 days ago Be among the first 25 applicantsJoin to apply for the After Sales Junior Customer Operations Coordinator role at EPTA GROUPJob DescriptionCUSTOMER...
