Senior After-Sales Service Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $100,000 - $140,000
Service Excellence Manager Job Opportunity

We are seeking a highly skilled and experienced Service Excellence Manager to lead our after-sales service operations across Oceania. As the successful candidate, you will be responsible for driving service excellence, improving customer satisfaction, and increasing revenue through effective management of spare parts sales and service.

Key Responsibilities:

  • Drive service excellence by ensuring the highest level of customer satisfaction is achieved.
  • Implement strategies to enhance spare parts sales and service revenue.
  • Track key performance indicators (KPIs) such as service efficiency, response time, and customer satisfaction ratings.
  • Supervise warranty claims, parts shipment tracking, and resolution of service-related issues at regional offices.

Requirements:

  • 5+ years of experience in a similar role, with a proven track record in customer service, technical support, or after-sales service management.
  • Diploma or degree in Engineering or a related field.
  • Strong leadership and planning skills, with a sense of priorities.
  • High consumer focus, ensuring top-tier customer experience.
  • Ability to work in a dynamic market and adapt to changing consumer needs.
  • Empathy, team collaboration, and managerial expertise to build an effective service team.

Benefits:

  • Foster a high-performance culture, emphasising training, technical development, and customer-first approaches.
  • Ensure effective coordination between the service team, dealers, and corporate headquarters to streamline after-sales operations.

Travel Requirements:

Ability to travel across Oceania and occasionally to France, Europe, and the US.

Expectation to travel 15 to 20 weeks per year.

  • Senior After Sales Service Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeAfterSales Full time

    Job SummaryLead the development and execution of a robust after-sales service strategy, building a service network and delivering exceptional customer experiences through strategic planning and effective operations management.Key ResponsibilitiesDevelop and execute a comprehensive after-sales service network strategy.Expand service coverage based on market...

  • After-Sales Service Manager

    1 week ago

    Sydney, New South Wales, Australia Xiaomi Full time

    OverviewLead Xiaomi Australia's after-sales service strategy and operations, focusing on building a robust service network, expanding coverage and portfolio based on local demand, and delivering exceptional customer experiences.ResponsibilitiesDevelop and execute Xiaomi's Australia after-sales service network strategy.Expand service coverage and portfolio...

  • After-Sales Service Manager

    2 weeks ago

    Sydney, New South Wales, Australia Xiaomi Full time

    OverviewLead Xiaomi Australia's after-sales service strategy and operations, focusing on building a robust service network, expanding coverage and portfolio based on local demand, and delivering exceptional customer experiences.ResponsibilitiesDevelop and execute Xiaomi's Australia after-sales service network strategy.Expand service coverage and portfolio...

  • After-Sales Service Manager

    2 weeks ago

    Sydney, New South Wales, Australia Xiaomi Full time

    Overview Lead Xiaomi Australia's after-sales service strategy and operations, focusing on building a robust service network, expanding coverage and portfolio based on local demand, and delivering exceptional customer experiences. ResponsibilitiesDevelop and execute Xiaomi's Australia after-sales service network strategy. Expand service coverage and...

  • After Sales Support

    1 week ago

    Sydney, New South Wales, Australia Barbeques Galore Full time

    **Introduction**:After Sales Support Specialist - Barbeques GaloreAt Barbeques Galore, we've been helping Australians fire up unforgettable moments for over 45 years. From BBQs and outdoor furniture to heating and accessories, we're all about bringing people together around the flame.We're now looking for a detail-oriented and customer-focused After Sales...

  • After Sales Support

    2 weeks ago

    Sydney, New South Wales, Australia Barbeques Galore Full time $60,000 - $80,000 per year

    After Sales Support Specialist – Barbeques GaloreAt Barbeques Galore, we've been helping Australians fire up unforgettable moments for over 45 years. From BBQs and outdoor furniture to heating and accessories, we're all about bringing people together around the flame.We're now looking for a detail-oriented and customer-focused After Sales Support...

  • Sales Consultant

    1 week ago

    Sydney, New South Wales, Australia Sales Hq Full time

    Top performers are earning $110K+- Progression opportunities into a senior role within 12 months- NO cold calls | Inbound leads directly from NRL site & Marketing**If you're a Footy fan and have some sales experience, this without a doubt has to be one of the exciting opportunities you'll see this year****The Company**Work alongside one of the most highly...

  • After-Sales Service Manager

    2 weeks ago

    Sydney, New South Wales, Australia Xiaomi Technology Full time $90,000 - $120,000 per year

    Key Responsibilities:Service Network Strategy & ImplementationDevelop and execute Xiaomi's Australia after-sales service network strategyExpand service coverage and portfolio based on local market demand analysisOperations ManagementOversee service partners, retail service centers, and quality control systemsContinuously optimize service workflows and...

  • Senior Sales Leaders

    2 weeks ago

    Sydney, New South Wales, Australia Total Sales HQ Full time $250,000 per year

    Senior Sales Leaders - Earn $250K+ Working FractionallyWhy Senior Sales Roles Are Drying UpSales leadership is changing fast.35% of businesses are already using fractional executives, and the number is growing.68% of businesses say rising costs are their biggest threat, senior roles are drying up, redundancies are rising.57% of SMEs admit sales has become...

  • Service and After Sales Coordinator

    1 week ago

    Sydney, New South Wales, Australia beBeeMechanic Full time $60,000 - $80,000

    Job SummaryWe are seeking an energetic and mechanically minded individual to coordinate the service and after sales department, assisting with customer enquiries and contributing to the effective operations of our team.Key Responsibilities:Coordinate all aspects of the Service and after sales departmentAnswer phone calls and action customer enquiriesAttend...