After Sales Support

**Introduction**:
After Sales Support Specialist - Barbeques Galore
At Barbeques Galore, we've been helping Australians fire up unforgettable moments for over 45 years. From BBQs and outdoor furniture to heating and accessories, we're all about bringing people together around the flame.
We're now looking for a detail-oriented and customer-focused After Sales Support Specialist to join our team and make a real difference to our customers' experience beyond the sale.
The Role
As our After Sales Support Specialist, you'll be the go-to person for managing product warranty claims, solving customer challenges, and ensuring every interaction reflects the supportive and trusted brand we're known for.
**Key Responsibilities**:
Review, process, and validate warranty claims in line with company policies and guidelines
Communicate with customers, dealers, and service providers on claim status and resolutions
Investigate and analyze product issues to determine warranty eligibility
Keep accurate documentation of claims, decisions, and customer interactions
Collaborate with internal teams to highlight recurring issues and support product improvement
Monitor and report on warranty trends to support continuous improvement
About You
You'll thrive in this role if you love solving problems, have a sharp eye for detail, and genuinely care about delivering a positive customer experience.
**Key Requirements**:
Previous experience in warranty administration, claims management, or a similar role
Strong communication skills (written and verbal) with a customer-first approach
Ability to interpret warranty terms and conditions accurately
Proficiency in Microsoft Office and familiarity with CRM or warranty systems
Highly organised, with the ability to manage multiple claims at once
What We Offer
At Barbeques Galore, we know our people are the heart of our success. That's why we offer:
Training and development opportunities to grow your career
A supportive and inclusive team culture where your voice matters
The chance to make a real impact on customer satisfaction
Staff discounts across our full product range
Employer Paid Parental Leave Scheme
After Sales Support Specialist - Barbeques Galore
At Barbeques Galore, we've been helping Australians fire up unforgettable moments for over 45 years. From BBQs and outdoor furniture to heating and accessories, we're all about bringing people together around the flame.
We're now looking for a detail-oriented and customer-focused After Sales Support Specialist to join our team and make a real difference to our customers' experience beyond the sale.
The Role
As our After Sales Support Specialist, you'll be the go-to person for managing product warranty claims, solving customer challenges, and ensuring every interaction reflects the supportive and trusted brand we're known for.
**Key Responsibilities**:
Review, process, and validate warranty claims in line with company policies and guidelines
Communicate with customers, dealers, and service providers on claim status and resolutions
Investigate and analyze product issues to determine warranty eligibility
Keep accurate documentation of claims, decisions, and customer interactions
Collaborate with internal teams to highlight recurring issues and support product improvement
Monitor and report on warranty trends to support continuous improvement
**Key Requirements**:
Previous experience in warranty administration, claims management, or a similar role
Strong communication skills (written and verbal) with a customer-first approach
Ability to interpret warranty terms and conditions accurately
Proficiency in Microsoft Office and familiarity with CRM or warranty systems
Highly organised, with the ability to manage multiple claims at once
What We Offer
At Barbeques Galore, we know our people are the heart of our success. That's why we offer:
Training and development opportunities to grow your career
A supportive and inclusive team culture where your voice matters
The chance to make a real impact on customer satisfaction
Staff discounts across our full product range
Employer Paid Parental Leave Scheme
About You
You'll thrive in this role if you love solving problems, have a sharp eye for detail, and genuinely care about delivering a positive customer experience.