After-Sales Service Manager

2 weeks ago


Sydney, New South Wales, Australia Xiaomi Technology Full time $90,000 - $120,000 per year

Key Responsibilities:

  • Service Network Strategy & Implementation
  • Develop and execute Xiaomi's Australia after-sales service network strategy
  • Expand service coverage and portfolio based on local market demand analysis
  • Operations Management
  • Oversee service partners, retail service centers, and quality control systems
  • Continuously optimize service workflows and SOPs
  • Customer Experience Leadership
  • Monitor customer satisfaction metrics (CSAT/NPS)
  • Lead VOC (Voice of Customer) analysis and relationship management programs
  • Risk & Compliance
  • Implement risk mitigation protocols and ensure regulatory compliance
  • Team Development
  • Conduct regular skills training and performance coaching

Requirements:

  • Bachelor's degree with 5+ years in mobile/3C after-sales management
  • Deep expertise in smartphone/IoT product service operations
  • Strong communication skills with customer-centric mindset
  • Business proficiency in English

  • After Sales Support

    2 weeks ago


    Sydney, New South Wales, Australia Barbeques Galore Full time $60,000 - $80,000 per year

    After Sales Support Specialist – Barbeques GaloreAt Barbeques Galore, we've been helping Australians fire up unforgettable moments for over 45 years. From BBQs and outdoor furniture to heating and accessories, we're all about bringing people together around the flame.We're now looking for a detail-oriented and customer-focused After Sales Support...


  • Sydney, New South Wales, Australia Alita Sales Full time $70,000 - $75,000 per year

    Merchandising & Sales Support CoordinatorLocation: Northern Beaches / Sydney — office-based with flexibility for hybrid after probation periodAbout UsAlita Sales is a rapidly growing company leading sales and distribution company, representing many well known health and beauty brands in the Australian Pharmacy Market.At Alita Sales, we're in a dynamic...


  • Sydney, New South Wales, Australia BrillianTalent Full time

    Responsibilities:Customer information access and problem diagnosis; responsible for diagnosing and repairing faulty batteries for customers.Communicate customized product and solution material output, with the ability to communicate one-on-one with customers.Participate in local market activity support work and assist domestic colleagues in utilizing local...


  • Sydney, New South Wales, Australia Sharp & Carter Sales Full time $60,000 - $80,000 per year

    About the RoleAn exciting opportunity exists for a driven and customer-focused Internal Sales Representative to join a nationally recognised distributor of technical products. Based in Wetherill Park, working as part of a close-knit and collaborative team, this role is responsible for delivering exceptional customer service, supporting the external sales...


  • Sydney, New South Wales, Australia Sales & Leadership Performance Full time $60,000 - $120,000 per year

    What's it like to work here?Join an organisation that plays a vital role in Australia's energy and infrastructure sectors, providing innovative solutions that keep critical systems operating reliably. With a strong track record and a growing national presence, the company partners with major industries to deliver results that truly matter.You'll be part of...

  • Used Car Sales Rep

    2 weeks ago


    Sydney, New South Wales, Australia Ozzy Car Sales Full time $60,000 - $80,000 per year

    USED CAR SALES CONSULTANTABOUT THE POSITION:We are a busy used car dealership based in Penrith and are seeking a Full-Time used car sales consultant. Attractive remuneration package on offer.SKILLSPrevious USED automotive sales experience Is a MUSTStrong work ethic and time management skillsAbility to work as part of the team as well as...


  • Sydney, New South Wales, Australia Impressive Property Sales Full time $60,000 - $120,000 per year

    Location: Western SydneyEmployment Type: Commission-BasedAbout UsImpressive Property Sales is a boutique real estate agency specialising in residential property sales, project marketing, and selling land development projects across Western Sydney, Greater Newcastle and the South Coast. We pride ourselves on delivering outstanding results, personalised client...


  • Sydney, New South Wales, Australia FIAlab Instruments Inc. Full time $90,000 - $120,000 per year

    FIAlab Instruments Australia is a growing, high-tech scientific instrumentation company based in North Sydney, NSW. We specialise in installing, servicing, and supporting advanced chemical analysis instruments for laboratories across Australia and New Zealand.We are seeking a Sales & Service Engineer with at least 2 years of post-degree experience in an...


  • Sydney, New South Wales, Australia Randstad - Sales & Marketing Full time $80,000 - $120,000 per year

    Business Development Manager | Engineered Timber SolutionsAbout the CompanyThis is your chance to join a leading supplier of engineered timber solutions, known for its innovative, high-quality products and outstanding service to the construction industry. With a growing reputation for reliability and expertise, this company provides cutting-edge timber...


  • Sydney, New South Wales, Australia COLLETTE TRAVEL SERVICE INC Full time $80,000 - $120,000 per year

    Collette is seeking an Australia Travel Sales Consultant to join our team. This may be a remote or hybrid role based at our headquarters in Sydney.  About Collette: Let Us Show You the WorldThere has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest...