Senior After Sales Service Strategist

1 week ago

Sydney, New South Wales, Australia beBeeAfterSales Full time
Job Summary

Lead the development and execution of a robust after-sales service strategy, building a service network and delivering exceptional customer experiences through strategic planning and effective operations management.

Key Responsibilities
  • Develop and execute a comprehensive after-sales service network strategy.
  • Expand service coverage based on market demand analysis.
  • Manage operations including service partners, retail service centers, and quality control systems.
  • Optimize workflows and standard operating procedures to improve efficiency.
  • Lead Voice of Customer (VOC) analysis and relationship management programs to enhance customer experience.
  • Implement risk mitigation protocols and ensure regulatory compliance.
  • Conduct regular skills training and performance coaching to develop team members.
Qualifications
  • Bachelor's degree in a related field with 5+ years of experience in mobile/3C after-sales management.
  • Deep expertise in smartphone/IoT product service operations.
  • Strong communication skills with a customer-centric mindset.
  • Business proficiency in English.
  • Mid-Senior level position with a focus on leadership and strategic planning.

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