After-Sales Service Manager
1 week ago
Overview
Lead Xiaomi Australia's after-sales service strategy and operations, focusing on building a robust service network, expanding coverage and portfolio based on local demand, and delivering exceptional customer experiences.
Responsibilities
Develop and execute Xiaomi's Australia after-sales service network strategy.
Expand service coverage and portfolio based on local market demand analysis.
Operations Management: oversee service partners, retail service centers, and quality control systems.
Continuously optimize service workflows and standard operating procedures (SOPs).
Customer Experience Leadership: lead Voice of Customer (VOC) analysis and relationship management programs.
Implement risk mitigation protocols and ensure regulatory compliance.
Team Development: conduct regular skills training and performance coaching.
Qualifications
Bachelor's degree with 5+ years in mobile/3C after-sales management.
Deep expertise in smartphone/IoT product service operations.
Strong communication skills with a customer-centric mindset.
Business proficiency in English.
Seniority level: Mid-Senior level.
Employment type: Full-time.
Job function: Customer Service.
Industry: Computer Hardware Manufacturing.
Location
Sydney, New South Wales, Australia
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