Client Relationship Manager
6 days ago
Apex Group is seeking a flexible, full-time Client Services Manager, and the role comes with an attractive salary and benefits package. Do you have Client Advisor or Financial Services experience, and are you looking for a new opportunity in Sydney?
As a Client Relationship Manager, you will act as the client's point of contact for all client queries and coordinate internal stakeholders to resolve queries with the highest level of client satisfaction. You will also actively manage client relationships with the client services team and contribute to resolving issues.
To give you an idea of how this full-time Client Relationship role would look and feel, here are some of the things you could expect to do:
- Be the dedicated point of contact and proactively manage the relationships of clients by being the trusted advisor and driving the resolution of issues
- Participate in incidents, problems, and change request fulfilment and act as the advocate for the client in resolutions
- Development, implementation and monitoring of key account service level agreements with assigned clients (SLAs)
- Action requests from assigned clients and coordinate internal stakeholders to resolve client queries
- Prepare client reporting for assigned clients on a monthly/quarterly basis as required.
- At least four years of experience in a corporate environment
- Advanced experience with Microsoft Suite
- The ability to work well under pressure
- Collaborative approach and team player
- Excellent communication and analytical skills.
You'll receive an excellent salary and benefits package for your knowledge, expertise and flexibility. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.
Apex Group Ltd ("Apex" or "the Group"), established in Bermuda in 2003, is a global financial services provider. With over 80 offices worldwide and 12,000 employees in 38 countries, Apex delivers an expansive range of services to asset managers, financial institutions, private clients, and family offices. Apex's purpose is to be more than just a financial services provider. The Group is committed to driving positive change to address three core areas: the environment and climate change, women's empowerment and economic independence, and education and social mobility. Life at Apex isn't just about the work you do. It's about embracing the culture and loving what you do. Every employee plays a part in making Apex who we are today, and the more we grow, the more important that becomes. The international nature of our business and global network of offices means that there are opportunities to broaden your life experiences and take short-term or permanent relocation options.
**Additional information**:
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We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
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