Client Relationship Manager
7 days ago
This pivotal role offers a leadership opportunity for an experienced senior manager to provide exceptional service delivery and build strategic relationships with clients.
The successful candidate will lead a team of relationship managers and senior account executives, managing client escalations, overseeing training and development, and driving excellence initiatives.
Key responsibilities include leading, coaching, and developing high-performing teams, managing client onboarding, contract management, and renewals, and ensuring compliance with governance, risk, and regulatory requirements.
We are seeking a motivated leader with strong financial services experience and a passion for excellence. The ideal candidate will have a proven track record in relationship management and thrive in a collaborative and dynamic environment.
Responsibilities:- Lead and develop a team of relationship managers and senior account executives.
- Manage client escalations and ensure premium client service delivery.
- Drive excellence initiatives and embed best practices.
- Oversee client onboarding, contract management, and renewals.
- Design and deliver training programs and knowledge-sharing initiatives.
- Partner with senior leaders across the business to support strategy, people, and processes.
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