Client Relationship Manager
8 hours ago
Join to apply for the Client Relationship Manager role at MUFG Pension & Market Services.
Location: Sydney (Liberty Place)
About the RoleAt MUFG Pension & Market Services, we are seeking an experienced Client Relationship Manager to play a pivotal role in managing and deepening client relationships. In this role, you will deliver premium client service, anticipate and manage client needs, and drive revenue growth through strategic account management. As a trusted partner to our clients and their investors, you will oversee service delivery, manage client expectations, negotiate service agreements, and identify opportunities for cross-selling and strategic initiatives. This is a key role for someone who thrives in building strong, long-term client partnerships within the financial services sector.
Responsibilities- Maintain and strengthen relationships with fee-paying clients and internal stakeholders.
- Ensure 100% client retention through proactive engagement and high-quality service delivery.
- Anticipate client needs and identify opportunities for growth.
- Drive new business revenue and report progress against targets.
- Oversee operational controls to mitigate risk and ensure compliance with procedures.
- Manage client issues and queries to agreed service levels, coordinating with internal teams.
- Take responsibility for client projects, including Annual General Meetings and mailings.
- Ensure timely invoicing and debtor management.
- Support the development and growth of the Client Service Delivery team.
- Collaborate with Client Relationship Assistant Managers to deliver exceptional client outcomes.
- Partner with other Corporate Markets divisions to ensure seamless project delivery.
- Ensure client compliance with regulatory requirements and contractual obligations.
- Build long-term, value-driven relationships that enhance client trust and stability.
- Negotiate appropriate commercial terms that balance value with cost and risk.
- Relationship management experience, ideally within financial services.
- Proven track record of developing, retaining, and growing client accounts.
- Strong commercial acumen with experience in cross-selling and identifying new opportunities.
- Confident communicator with excellent presentation, negotiation, and interpersonal skills.
- High attention to detail with strong organisational and prioritisation skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Collaborative team player, with the ability to work independently when needed.
- Salary sacrificing via superannuation
- Paid parental leave scheme
- Health insurance discounts
- Hybrid working model
- Volunteer and well-being leave
This is an opportunity to join a respected global financial services organisation and play a key role in strengthening client partnerships that underpin our success.
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