
Client Relationship Manager
2 weeks ago
Job Title: Client Relationship Manager
About the Role:
We are seeking an experienced and skilled Client Relationship Manager to join our team. As a Client Relationship Manager, you will be responsible for managing a portfolio of accounts, providing exceptional customer service, and developing new business opportunities.
Your Key Responsibilities:
- Manage a portfolio of client accounts to ensure high-quality customer service is provided at all times.
- Develop and maintain effective long-term relationships with key client decision makers.
- Monitor political, management, and other changes within client organizations to preserve and protect our relationship.
- Take a proactive approach to all aspects of account management and service delivery.
- Work closely with senior colleagues on client renewal cycles and implement successful account retention and defense strategies.
- Maintain awareness of all clients' claim-related matters and assist in the negotiation of equitable claim settlements.
- Take ultimate responsibility for the timely and accurate production, processing, and delivery of client-related documents.
Requirements:
- High level of accuracy and attention to detail.
- Excellent organizational skills and ability to prioritize workloads and work to tight deadlines.
- Excellent communication and numerical skills with a proven track record of providing high-level customer service.
- Flexible and team player with close partnerships with onshore and offshore colleagues.
- Able to work under pressure and meet tight deadlines while maintaining clear lines of communication with various internal and external stakeholders.
- Proficiency in Microsoft Office applications, particularly Word and Excel.
About Us:
We are an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their background or experience.
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