Ecommerce Customer Support

2 days ago

Melbourne, Victoria, Australia Southern Oasis Trading Full time

We are seeking a highly motivated and experienced **Customer Support & Fulfillment Specialist** to join our dynamic team at Southern Oasis Pty Ltd. If you excel in providing exceptional customer service and have a hands-on approach to order fulfillment and inventory management, this role is perfect for you

**Responsibilities**

**Customer Support**:

- Handle complex tickets, including resolving customer complaints and troubleshooting issues.
- Reach out to difficult customers with professionalism and empathy to achieve positive outcomes.
- Facilitate and manage customer visits to our site when necessary.

**Fulfillment & Operations**:

- Process and fulfill customer orders accurately and efficiently.
- Track and manage inventory to ensure stock levels are maintained.
- Pack goods securely for shipping to ensure they arrive in excellent condition.
- Replenish goods as needed and coordinate restocking with suppliers.
- Maintain a clean and organized workspace.

**Requirements**:

- Proven experience in customer support and/or eCommerce fulfillment.
- Strong problem-solving skills and the ability to handle challenging customer interactions.
- Reliable and punctual with the ability to commute to Knox daily.
- Physical ability to pack and move goods when required.
- Strong attention to detail and a proactive attitude.

**Preferred Skills**
- Familiarity with eCommerce platforms (e.g., Shopify).
- Experience in inventory management and stock replenishment.
- Previous experience working in an eCommerce or retail environment.

**Job Types**: Full-time, Part-time, Casual

Pay: $24.00 - $30.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Application Question(s):

- Why do you leave your last job? How long have you worked there?

**Experience**:

- Warehouse: 2 years (required)

Work Location: In person

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