Ecommerce Support Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $40,000 - $60,000

Ecommerce Customer Service Role Overview

This role requires a skilled Ecommerce Customer Service Representative to handle customer inquiries, provide knowledgeable answers, and assist in picking and packing orders.

About the Job Description

  • Customer service representatives will be responsible for handling customer inquiries related to products, orders, replacements, and refunds.
  • The ideal candidate will have experience in customer service for an ecommerce business and familiarity with online shopping processes.
  • The representative will gain a comprehensive understanding of ecommerce processes from sales to fulfilment to customer service.
  • Candidates will also assist in the picking and packing of orders for dispatch on occasion.

About Required Skills and Qualifications

  • Experience in customer service for an ecommerce business is essential.
  • Familiarity with online shopping, orders, and returns processes and systems is required.
  • A knack for working with modern cloud software like Google Workspace and Intercom is necessary.
  • A sales-oriented mindset with a strong understanding of business drivers that impact sales is required.
  • Exceptional attention to detail is necessary.
  • A career-driven attitude, eager to grow with the company is desired.
  • The flexibility to thrive in a small team environment is preferred.

About Benefits

  • Participating in a dynamic team culture that values individual contributions.
  • A flexible working arrangement, allowing employees to work from home or other locations as needed.
  • Opportunities for training and career progression are available.
  • Fantastic staff discounts can be enjoyed on various products.

About Company Culture

  • A family-based business seeks a motivated individual who can contribute to its growth.
  • A supportive work environment encourages continuous learning and professional development.
  • Regular store visits help familiarize yourself with products, teams, and customers.

  • Digital Marketing Specialist Australia

    5 days ago

    Melbourne, Victoria, Australia Ecommerce Academy Full time $90,000 - $120,000 per year

    Ecommerce Academy is an Australian based e-learning company helping DTC (direct-to-consumer) brands grow profitably.We are Shopify Experts and Klaviyo Partners, we support eCommerce founders through strategy, performance marketing, and coaching.We work closely with business owners, not just running ads, but helping them make smarter decisions, build better...

  • Ecommerce Specialist

    1 day ago

    Melbourne, Victoria, Australia Create Careers Full time

    **| In-house position | Opportunity to work for an established eCommerce/Retailer throughout Australia | Great supportive work culture | Permanent |**An exciting new opportunity to join a reputable eCommerce/retailer throughout Australia as their eCommerce Specialist has now opened up. In this permanent role you will be responsible for supporting the...

  • Ecommerce Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Myer Pty Ltd Full time

    eCommerce Specialist (Digital Operations)Job no: 943690Work type: Permanent / Full timeLocation: Support Office - DocklandsFrom humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space...

  • Ecommerce Specialist

    1 day ago

    Melbourne, Victoria, Australia Krispy Kreme Full time

    The pursuit of creating a sweet place to work means we need wonderfully original peeps to join our team. We are looking for out of the box people to be part of the magic of creating moments of shared joy for our employees while playing an important part in creating a workplace where Krispy Kremers can feel proud to be who they are.The eCommerce Specialist is...

  • Ecommerce Customer Support Solutions Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeEcommerce Full time $80,000 - $100,000

    We are a team of innovative thinkers solving complex problems with simple solutions. Together we can find the best outcomes for our teams and customers.Our eCommerce group provides friendly voice support to business customers. As an eCommerce specialist, you will understand the unique needs of our customers and work to find them a solution. We're looking for...

  • Ecommerce Marketing Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeeCommerce Full time $90,000 - $120,000

    Job TitleWe are seeking an experienced eCommerce Marketing Specialist to execute marketing campaigns and optimize user experience for our online stores.This role involves collaborating with the Senior eCommerce Marketing Manager to develop and implement strategic plans that drive traffic, sales, and growth. You will be responsible for creating and executing...

  • Ecommerce Specialist

    1 week ago

    Melbourne, Victoria, Australia Kogan Full time

    OverviewJoin to apply for the Ecommerce Specialist role at .Our Marketing team has a brilliant opportunity for an eCommerce Specialist to join the team. This position will be responsible for the visual merchandising of our product range on our websites whilst improving navigation and discoverability of products we sell.Reporting to our Head of Marketing...

  • Ecommerce Specialist

    1 week ago

    Melbourne, Victoria, Australia Kogan Full time

    Overview Join to apply for the Ecommerce Specialist role at Kogan.com. Our Marketing team has a brilliant opportunity for an eCommerce Specialist to join the team. This position will be responsible for the visual merchandising of our product range on our websites whilst improving navigation and discoverability of products we sell. Reporting to our...

  • Ecommerce Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Myer Full time

    From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart.Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best.Some...

  • Ecommerce Specialist

    6 days ago

    Melbourne, Victoria, Australia Buscojobs Full time

    From humble beginnings in downtown Bendigo to supporting Australian communities far and wide, Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart.Here, you're encouraged to be yourself, share your ideas, and are entrusted to deliver your very best.Some...