Client Services Team Lead

3 days ago

Gold Coast, Queensland, Australia Dovida Full time

**About Us**

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

**About this opportunity**

As the Client Services Team Lead, you will play a pivotal role in overseeing and guiding a team of dedicated Client Service Coordinators. Your primary responsibility will be to ensure the seamless and efficient scheduling of services, while also providing consistent support to clients, caregivers, and internal team members. This role demands a strong commitment to delivering high-quality service, fostering team collaboration, and maintaining operational excellence.

You will be instrumental in driving service delivery standards, resolving scheduling challenges, and ensuring a positive experience for all stakeholders. This role will require the successful applicant to work on a rotating roster between 7:30am and 5pm Monday to Friday. If you're passionate about making a meaningful impact and thrive in a fast-paced, people-focused environment, we invite you to join our team.

**Why join us?**
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- Paid birthday day off
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team
- Annual Appreciation Day
- Access to our Employee Assistance Program
- Regular social activities

**Key Responsibilities**
- Supervise and coordinate the client services team, ensuring smooth daily operations.
- Review and analyse reports to ensure scheduling activities comply with standards and requirements within the client management system.
- Oversee team performance, providing support, training, and ensuring adherence to processes and procedures.
- Collaborate with the Operations Manager on professional development for the team.
- Communicate key activities and issues to staff, ensuring timely action and resolution, while contributing to business improvement.

**About you**
- Rostering experience is essential, with a strong preference for backgrounds in aged care or disability services.
- Proven ability to build strong relationships and deliver exceptional customer service to both clients and internal teams.
- Tech-savvy and data-literate, with the ability to quickly learn new systems and analyse information.
- Excellent communication, problem-solving, and time management skills, with the ability to resolve conflicts effectively.

**Australian work rights**

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

**How do I apply?**

Please submit your resume and a cover letter detailing your suitability for this role.

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