Client Service Specialist

6 days ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $60,000 - $90,000
Job Overview

We empower our employees to bring creativity and innovation to work, driving impact on our business and customer success.

Our team thinks creatively and advocates for what matters to our clients, leading change and empowering better financial futures for Australians.

Responsibilities
  • Handle inbound and outbound call enquiries in a contact centre environment.
  • Provide a point of contact for clients, manage client relationships, and draft client communications as required.
  • Manage chat and email enquiries from advisers and clients, answering phone calls and servicing adviser needs.
  • Utilise effective problem-solving and time management skills in client service operations.
Requirements
  • Experience with superannuation or managed funds, with knowledge of insurance or banking products and familiarity with platform products and wrap services.
  • Proven client service experience in a call centre environment and a passion for delivering exceptional customer service.
  • Energised by resolving questions and supporting clients through outstanding phone interaction.
  • Great problem-solving abilities and the ability to engage multiple stakeholders effectively both internally and externally.
What We Offer
  • A professional culture where exceptional service is key to maximising customer experience.
  • A hybrid position with 2 days a week in-office required after initial training.
  • Opportunities for career development and growth within our award-winning team.

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