Client Experience Team Lead
2 days ago
We're on the hunt for a driven, people-focused professional to lead our proactive, phone-based client experience team.
Your mission is to keep performance high and ensure every client interaction is nothing short of exceptional. You'll be responsible for leading, coaching, and inspiring a motivated team, overseeing outbound calls, managing KPIs and time, auditing calls and processes, and helping your team grow through training and development.
Required Skills and Qualifications- Previous experience in a leadership role, preferably in a client service or call centre environment.
- Strong leadership skills with the ability to inspire, motivate, and mentor a team.
- Excellent communication and interpersonal skills.
- Proven ability to manage KPIs and drive team results.
- Highly organized with strong attention to detail.
- Ability to work in a fast-paced environment and adapt to change.
- A client-focused mindset with a commitment to delivering exceptional service.
- Great location across from the beach or next to the city station.
- A rewarding career in a friendly and supportive team environment.
- Flexible working options to help you maintain balance in your personal and professional life.
- Access to Employee Assistance Program (including immediate family).
- Social events to meet colleagues across the organisation.
- Free fruit, tea, coffee and evening meals available in office.
- Full Training and ongoing support.
Our company is a leader in digital financial services and is changing the way clients interact with their money and their financial adviser.
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