Helpdesk Support Administrator

SA, Mawson Lakes
- Helpdesk
- 16000BR

**About us**:

- At Lockheed Martin Australia, we believe that when people are empowered, inspired, and supported, they can achieve extraordinary things. We embrace flexibility, so our people can be their best inside and outside of work. We champion inclusion and continuous learning, ensuring all voices are heard and valued. And we thrive on collaboration, turning challenges into opportunities for growth and innovation. As a leader in national security, our innovative and diverse programs create a more secure future for Australia across space, air, land, sea, and cyber domains. Every day is a chance to solve the world's most complex challenges and make a profound impact. Experience it here.

**About the program**

AIR6500 is the RAAF's $3 billion program to develop a joint air battle management system that builds on the capabilities offered by Next Generation sensor and command and control systems. AIR6500 will create a fully networked 'system of systems' that synchronises air and missile defence operations in joint and coalition environments, maximising situational awareness and enhancing the speed of decision making across the battlespace.

**Your responsibilities will include**:

- As the Helpdesk Support Administrator, you will provide first level technical and customer support to the user and project teams on AIR6500.

Some key responsibilities include;
- Support the actioning of tickets on Help Desk queues ensuring completion within SLAs
- Perform 1st and 2nd level support for Windows and Linux virtualised desktop environments
- Perform 1 st level support for Applications, Windows and Linux Servers, Networking, Storage, Backups, and UPS
- Troubleshoot and problem resolution on physical and virtual ICT environments
- Daily monitoring of backup activities, daily tape changes
- Daily monitoring of infrastructure management tools

**About you**:

- To be successful in the role you will have strong experience in a Help Desk or Systems/Administration position, along with;
- Well-developed troubleshooting and administration skills
- Substantial experience working in an Agile/DevSecOps project environment in Atlassian Jira and Confluence
- Good working experience with account and group management using Active Directory
- Strong understanding of ICT Security concepts as it applies to Classified Defence Environments (as per ISM, Essential 8, PSPF, DSPF, Industry and Vendor Best Practices)
- The ability to follow and provide updates to documented processes and work instructions

**Special Requirements**:

- Applicants must hold an active NV1 clearance and employment may be contingent on the provision of further personal information including citizenship to ensure compliance with international export control legislation and regulations.

**What we offer you**:

- When you join Lockheed Martin, you work on projects you won't experience anywhere else.
We offer you a range of benefits built to suit you, no matter what stage of life you are in.
- Flexible work & Hybrid work options
- Access to our online discounts program offering immediate discounts or cashback
- A variety of leave options including Purchase Leave to support you and your family
- Additional benefits such as Novated Leasing and Fitness Programs
- Learning & Development platforms to encourage ongoing self-development

**Equal Opportunity Statement**
- Lockheed Martin supports Equal Employment Opportunity and Diversity in the workplace by creating a place of employment that is, harassment free, diverse, fair, ethical, inclusive, and values the contribution of all its employees. Diversity and inclusion are the foundation of our culture and reflect our values of doing what's right, respecting others and performing with excellence. By leveraging our employees' unique talents and experiences, we will deliver innovative, affordable solutions and unparalleled customer value.
We are committed to creating a workplace where everyone can thrive. If you are selected for this role, we would be happy to discuss any accommodations that will help you to be successful.

**Vacancy Country**
- Australia

**Vacancy Type**
- Permanent

**Employee Type**
- Full Time