It Helpdesk Technician

**Fyfe is a multi-disciplinary consultancy providing comprehensive engineering, environmental, planning, and surveying services throughout Australia. Fyfe work with a wide range of clients in the Energy & Resources, Infrastructure and Property sectors to provide high quality, commercially pragmatic solutions with a strong focus on client service and delivery.** **Additionally, Fyfe is actively involved in helping our clients with their Energy transition goals across a broad range of solutions including hydrogen and biogas.**

**About the Role**

To support our success, we are seeking an enthusiastic and self-motivated **IT Helpdesk Technician.**

This dynamic role will be based in our Adelaide office and will work collaboratively with a team of IT specialists.

As an IT Helpdesk Technician, your essential role is to provide technical support to end-users via various communication channels, ensuring their hardware and software issues are addressed promptly. Diagnosing and resolving problems related to desktops, laptops, printers, and other peripherals. Additionally, you will contribute to the setup and configuration of new workstations and mobile devices, keeping the organization's technology up to date.

**Responsibilities**:

- Install, configure, and maintain company IT systems, including computers, printers, and communication tools.
- Manage user accounts, permissions, and security settings in various systems.
- Document technical issues and resolutions in the IT ticketing system.
- Ticket escalation management
- Assist in software updates, patches, and system maintenance.
- Provide training and guidance to staff on IT best practices and troubleshooting steps.

**Requirements**:

- Experience as an IT Helpdesk Technician or technical support role
- Excellent problem-solving and troubleshooting skills
- Good Microsoft environment support experience and knowledge of computer networking fundamentals
- Experience with Active Directory and Microsoft Entra
- Customer-focused attitude with a dedication to delivering exceptional service
- Tertiary IT qualifications or industry certifications favourable but not essential
- Very strong interpersonal and communication skills - written and verbal

**Culture**

Fyfe values our clients and our people and has a culture built on respect, integrity and the delivery of value. This is achieved through a combination of modern and contemporary working conditions supported by an inclusive management style which sees all levels of management being accessible through an open-door policy applicable to everyone. Fyfe have also engaged various corporate entities to offer benefits to staff, have a social club and encourage an innovative and pro-active approach to projects. With 16 offices nationally, staff are encouraged to tap into the wealth of knowledge that we have, welcoming information sharing and troubleshooting among colleagues.

**Desirable Skills**:

- A Certificate III / IV in IT
- Experience with Microsoft SharePoint
- Experience with Apple phones and software

**Benefits**
- Inclusive Culture: Join a social, collaborative, and inclusive team with regular social and networking events.
- Professional Development: Receive competitive pay and financial support for your professional growth.
- Exclusive Discounts: Benefit from discounts at over 470 retailers (banking, accommodation, cars, retail, and more).
- Salary Sacrificing Options: Take advantage of salary sacrificing for motor vehicles, portable devices, and e-bikes.
- Additional Leave: Access an extra 6-week paid purchase leave

**How to apply**

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