Helpdesk Support Specialist

6 days ago

Adelaide, South Australia beBeeTroubleshooting Full time $56,000 - $76,000

As one of the country's leading providers of human resource solutions, a proven track record of unleashing potential in people and companies exists.

Over 40 years have connected leading-edge projects and employers with outstanding business professionals.

A national credit solutions company seeks a permanent helpdesk admin assistant with high-level troubleshooting skills.

The successful candidate will provide high-level support to internal and external clients, resolving complex issues and maintaining accurate records.

**Key Responsibilities:**

- Assist with tracking and resolving support tickets and escalations.
- Maintain debtor database accuracy.
- Help maintain knowledge base and informational resources.
- Train new staff on various systems.
- Set up new contracts and billing information.
- Set up new client records on multiple systems.
- Perform general administrative tasks, such as data entry, filing, and organization.

**Essential Requirements:**

- Familiarity with Microsoft Office Suite, particularly Excel and Word is required.

- Self-motivated and detail-oriented, with a commitment to accuracy and quality, are key characteristics.

- Excellent communication and time management skills are necessary.

- Knowledge of IT Systems is desirable.

- Industry knowledge is also desirable.

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