Account Activation And Retention Specialist
12 hours ago
Account Activation and Retention SpecialistWe're on a mission to be the easiest way to hire a tradie — and we know our customers stay loyal when they're confident, supported, and see real results.
That's where you come in.We're looking for a Account Activation and Retention Specialist who loves helping people, building long-term relationships, and ensuring our trade partners maximize the benefits of Service.com.au.What You'll DoOnboard & train: Guide new and renewing customers through the platform, demonstrating how to set up profiles, respond to jobs, and utilize features that drive results.Stay connected: Maintain regular contact with your portfolio of customers, celebrating successes and proactively addressing any decline in usage.Coach for success: Share best practices and tailored tips to help tradies feel confident using the platform.Problem-solve with empathy: Handle frustrations calmly, turning challenging situations into positive experiences.Spot risks early: Use data and engagement trends to identify accounts that may need extra support before they churn.Be the customer's voice: Collect feedback and insights from your accounts to help improve our products and processes.Relationship-focused: Build rapport and trust, focusing on long-term relationships rather than just completing tasks.Teacher at heart: Be patient, clear, and enthusiastic in showing people how to use features.Empathetic & calm: Manage frustrations without taking them personally, guiding customers toward solutions.Proactive: Initiate check-ins, follow-ups, and ensure continuous engagement.Organised & thorough: Document interactions, manage multiple accounts, and ensure follow-ups are completed.Curious & data-aware: Recognize usage patterns and act accordingly to support customer success.What's In It for YouClear growth path into Senior Success, Training, or Retention leadership roles.Gold Coast location with flexibility and a supportive team environment.Hands-on training, effective tools, and autonomy to manage your accounts.An opportunity to make a meaningful impact on thousands of Aussie tradies building their businesses.We foster positivity, pride in our work, and a fun team culture with office banter, team events (marathons, golf days), and friendly greetings every morning.
If you're proactive, resilient, and passionate about helping people succeed — you'll be a great fit.Check us out on Instagram: ?
igsh=dGh5cHpuYzZkMDJrUnlock Job InsightsSalary, number of applicants, skills matchYour application will include questions about:Your years of experience as a Retention SpecialistYour right to work in AustraliaYour years of experience as a Customer Retention SpecialistYour expected annual salaryPlease include any relevant details if reporting this job ad as fraudulent, misleading, or discriminatory.What can I earn as a Retention Specialist?
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