Account Activion and Retention Specialist

3 weeks ago

Gold Coast, Queensland, Australia at Full time
Account Activation and Retention Specialist

We're on a mission to be the easiest way to hire a tradie — and we know our customers stay loyal when they're confident, supported, and see real results. That's where you come in.

We're looking for a Account Activation and Retention Specialist who loves helping people, building long-term relationships, and ensuring our trade partners maximize the benefits of Service.com.au.

What You'll Do
  1. Onboard & train: Guide new and renewing customers through the platform, demonstrating how to set up profiles, respond to jobs, and utilize features that drive results.
  2. Stay connected: Maintain regular contact with your portfolio of customers, celebrating successes and proactively addressing any decline in usage.
  3. Coach for success: Share best practices and tailored tips to help tradies feel confident using the platform.
  4. Problem-solve with empathy: Handle frustrations calmly, turning challenging situations into positive experiences.
  5. Spot risks early: Use data and engagement trends to identify accounts that may need extra support before they churn.
  6. Be the customer's voice: Collect feedback and insights from your accounts to help improve our products and processes.
  7. Relationship-focused: Build rapport and trust, focusing on long-term relationships rather than just completing tasks.
  8. Teacher at heart: Be patient, clear, and enthusiastic in showing people how to use features.
  9. Empathetic & calm: Manage frustrations without taking them personally, guiding customers toward solutions.
  10. Proactive: Initiate check-ins, follow-ups, and ensure continuous engagement.
  11. Organised & thorough: Document interactions, manage multiple accounts, and ensure follow-ups are completed.
  12. Curious & data-aware: Recognize usage patterns and act accordingly to support customer success.
What's In It for You
  • Clear growth path into Senior Success, Training, or Retention leadership roles.
  • Gold Coast location with flexibility and a supportive team environment.
  • Hands-on training, effective tools, and autonomy to manage your accounts.
  • An opportunity to make a meaningful impact on thousands of Aussie tradies building their businesses.

We foster positivity, pride in our work, and a fun team culture with office banter, team events (marathons, golf days), and friendly greetings every morning. If you're proactive, resilient, and passionate about helping people succeed — you'll be a great fit.

Check us out on Instagram: https://www.instagram.com/servicecomau_team?igsh=dGh5cHpuYzZkMDJr

Unlock Job Insights

Salary, number of applicants, skills match

Your application will include questions about:

  • Your years of experience as a Retention Specialist
  • Your right to work in Australia
  • Your years of experience as a Customer Retention Specialist
  • Your expected annual salary

Please include any relevant details if reporting this job ad as fraudulent, misleading, or discriminatory.

What can I earn as a Retention Specialist?

#J-18808-Ljbffr

  • Account Activion and Retention Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia at Full time

    Account Activation and Retention SpecialistWe're on a mission to be the easiest way to hire a tradie — and we know our customers stay loyal when they're confident, supported, and see real results. That's where you come in.We're looking for a Account Activation and Retention Specialist who loves helping people, building long-term relationships, and ensuring...

  • Account Activation And Retention Specialist

    1 week ago

    Gold Coast, Queensland, Australia At Full time

    Account Activation and Retention SpecialistWe're on a mission to be the easiest way to hire a tradie — and we know our customers stay loyal when they're confident, supported, and see real results. That's where you come in.We're looking for aAccount Activation and Retention Specialistwho loves helping people, building long-term relationships, and ensuring...

  • Customer Retention Specialist

    1 week ago

    Gold Coast, Queensland, Australia beBeeAdvocate Full time $90,000 - $120,000

    Key Position: Customer Success AdvocateWe are seeking an experienced professional to join our team in a key role where they will be responsible for cultivating lasting relationships with clients and promoting customer satisfaction.The ideal candidate will possess excellent interpersonal skills, a talent for engaging clients, and the ability to provide a...

  • Member Retention Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeLoyalty Full time $60,000 - $85,000

    Job OverviewWe are seeking a skilled professional to collaborate with our team in improving membership retention and growing the member base.This is an excellent opportunity for someone who is passionate about fostering positive member partner relationships and contributing to a collaborative team environment.The ideal candidate will have relevant experience...

  • Retention Specialist

    6 days ago

    Gold Coast, Queensland, Australia beBeeCustomer Full time $80,000 - $120,000

    Job Overview:We are looking for a skilled customer retention professional to join our team. This role is responsible for proactively engaging with customers, addressing their concerns and ensuring they remain satisfied with our services.Key Responsibilities:Re-establish strong relationships with customers by highlighting the value of our premium content,...

  • Business Development Key Account Manager

    1 week ago

    Gold Coast, Queensland, Australia beBeeAccount Full time $100,000 - $130,000

    Key Account Specialist RoleWe are seeking a skilled and results-driven Key Account Specialist to join our team. This individual will be responsible for managing a high-performing sales pipeline, driving re-signs, and hunting for new business opportunities across our service offering.The ideal candidate will possess strong business acumen, market insights,...

  • Night Accounting Specialist

    6 days ago

    Gold Coast, Queensland, Australia beBeeFinancial Full time $62,500 - $87,825

    **Accounting and Financial Services Role**As a Night Auditor, you will be responsible for ensuring the accuracy of financial records. This involves checking figures, postings, and documents to ensure they are correct.**Key Responsibilities**Manage cash and cash equivalents in accordance with established policies and procedures.Maintain accurate and...

  • Accounts Receivable Specialist

    1 week ago

    Gold Coast, Queensland, Australia Ritchie Bros. Full time

    The Accounts Receivable Specialist is responsible for high volume of processing accounts receivable transactions for US / EMEA / APAC auctions. The primary mandate for the Specialist will be to ensure outstanding receivables remain within company targets, and that appropriate accounts receivable process and systems are adhered to.May be responsible for...

  • SMSF Accounting Specialist Position

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeCompliance Full time $120,000

    Job Role: SMSF Accounting Specialist As an SMSF accounting specialist, you will play a pivotal role in driving the growth of our Self-Managed Superannuation Fund division. You will be responsible for developing and executing strategies to ensure compliance with relevant legislation and regulatory standards.Key Responsibilities:

  • Accounts and Administration Specialist

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeAdministrative Full time $60,000 - $70,000

    Job Title:Accounts and Administration Specialist">Job Description:We are seeking a highly organized and detail-oriented professional to fill this full-time, 24 hour per week administration position. The successful candidate will be responsible for managing Accounts Payable and Receivable, billing of projects, and providing administrative support to the...