Coordinator, It Service Operations

3 days ago

Perth, Western Australia Hays Full time

Amazing opportunity to join as a Coordinator, IT Service Operations

**Your new role**

You will be part of a talented team reporting to the Manager Information & Records and is responsible for running IT Service Operations, including the IT Service Desk.
- Manage service requests to ensure courteous, timely and effective resolution of end user issues:

- Design, create and develop ITSM tools to facilitate valuable reporting, including identifying trends and problems.
- Managing incidents and changes to the IT system's production environments.
- Ensure the Department's information security management controls for service operation are always upheld; and
- Review and improve existing IT service operation-based processes and management reporting.

**What you'll need to succeed**
- Have strong IT service operation background and experience in an IT service desk environment.
- Demonstrated experience in the management and reporting of service desk requests, incidents, problems, and changes.
- Leadership quality with customer service focus, diligent with excellent organisational skills, as well as willingness to provide the best service to their client base.
- Well-developed written communication skills, including the development of key documents to support the IT service operation processes (e.g., user guides, technical instructions, web content, incident alerts and department wide notifications).
- Proficiency in ITIL service operation practices.
- Demonstrated understanding of occupational safety, health and equity, and diversity principles and practices.

**What you'll get in return**
- Great business focussed talented team
- Growth and development
- Opportunity to become a permanent employee.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2842012

  • Growth Operations Coordinator

    1 week ago

    Perth, Western Australia Kinetic IT Full time

    Update your details and view your application progress.Refine SearchCategoriesAdministration & Support 1Employment typeFull Time 1LocationsVICWAPerth 1Register for Kinetic IT "Job Alerts" and be first to receive notifications about upcoming job opportunities.Apply now Job no: WWREQ0030979Employment type: Full TimeLocation: Melbourne, PerthCategories:...

  • Growth Operations Coordinator

    1 week ago

    Perth, Western Australia Kinetic IT Full time

    Update your details and view your application progress.Refine SearchCategoriesAdministration & Support 1Employment typeFull Time 1LocationsVICWAPerth 1Register for Kinetic IT "Job Alerts" and be first to receive notifications about upcoming job opportunities.Apply now Job no: WWREQ0030979Employment type: Full TimeLocation: Melbourne, PerthCategories:...

  • Patient Service Navigator

    20 hours ago

    Perth, Western Australia beBeeCare Coordinator Full time $80,000

    **Job Title:** Dispatch / Call TakerJob Description:We are seeking a skilled and professional individual to fill the role of Dispatch/Call Taker. The successful candidate will be responsible for ensuring the smooth and efficient resourcing, scheduling, and logistical operations necessary to maintain our high standard of service delivery.Key...

  • Experienced OSHC Coordinator Wanted in Leeming

    4 days ago

    Perth, Western Australia beBeeOSH} Coordinator Full time $68,000 - $87,000

    About this roleWe are seeking an experienced and passionate OSHC Coordinator to lead our brand new service in Leeming.Key responsibilities include:Mentoring others and promoting professional development and service successCoordinating priorities and managing escalations with demonstrated competency within frameworks and regulationsManaging relationships with...

  • Operations Coordinator

    7 days ago

    Perth, Western Australia Royal Flying Doctor Service WA Full time $85,278 per year

    We are seeking a passionate and driven Operations Coordinator to join our dynamic team. In this critical position, you will play a key role in coordinating the day-to-day operations within our 24/7 Operations Centre based at Jandakot Airport. The role involves ensuring the seamless coordination of aeromedical retrieval taskings, liaising with various...

  • Service Operations Coordinator

    4 days ago

    Perth, Western Australia beBeeOperational Full time $60,000 - $70,000

    Job Title: Service Operations CoordinatorWe are seeking a highly organized and professional Service Operations Coordinator to support our team in Perth, Australia.The successful candidate will be responsible for providing administrative and operational support to our leadership team, including processing administrative tasks, providing customer service, and...

  • Operational Service Coordinator

    4 days ago

    Perth, Western Australia beBeeCoordinationservice Full time $90,000 - $120,000

    Job SummaryWe are seeking a highly skilled and organized Service Coordinator to effectively manage field service operations, ensuring seamless coordination of service activities, work orders, and customer requirements.The ideal candidate will have excellent communication, leadership, and planning skills, with the ability to motivate staff and prioritize...

  • Service Operations Coordinator

    1 week ago

    Perth, Western Australia beBeeOperations Full time $86,000 - $104,000

    Job Title: Service Operations CoordinatorJob Summary:The Service Operations Coordinator is a critical role that oversees the administration and leadership functions within our service, ensuring exceptional customer services and a welcoming environment for families. This position involves leveraging organisational expertise and time management skills to...

  • Service Operations Coordinator

    4 days ago

    Perth, Western Australia beBeeCoordination Full time $70,000 - $75,000

    Support Coordination RoleThis role involves providing supervision to Disability Support Workers and coordinating with the team to ensure smooth delivery of services. The ideal candidate will have a Certificate III in Disability or related field, experience in disability services, and excellent communication skills.Key Responsibilities:Supervise site...

  • Service Operations Coordinator

    4 days ago

    Perth, Western Australia beBeeAdministrative Full time $70 - $80

    Key Job Functions:Support the Service Department in administering service operations, ensuring all processes are completed accurately and efficiently.Assist the Service Manager or Service Supervisor with incoming customer calls, asking relevant questions to ensure accurate and timely responses.Ensure warranty repair orders are submitted within 14 days of job...