
Service Operations Coordinator
2 weeks ago
Key Job Functions:
- Support the Service Department in administering service operations, ensuring all processes are completed accurately and efficiently.
- Assist the Service Manager or Service Supervisor with incoming customer calls, asking relevant questions to ensure accurate and timely responses.
- Ensure warranty repair orders are submitted within 14 days of job completion.
- Manage invoice processing, including opening and closing service jobs.
- Create and process Purchase Orders in the system, ensuring prompt authorization for payment.
- Prepare service quotes using the Reynolds and Reynolds system.
- Liaise with sublet contractors to coordinate outsourced work.
- Allocate technician hours to relevant repair orders.
- Complete weekly timesheets and ensure accurate hour tracking.
- Maintain organized service-related paperwork.
- Suggest and recommend process improvements to increase efficiency.
- E nsure compliance with relevant OH&S requirements at all times.
Role Requirements:
- Demonstrated experience in managing administration within a mechanical or technical service department.
- Proven ability to use Microsoft Suite, including Outlook, Word, Excel, and PowerPoint.
- Strong communication and coordination skills, enabling confident liaison with internal teams and external suppliers.
- Experience using the Reynolds and Reynolds system (preferred).
- Ability to generate service-related system reports and manage data efficiently.
- High attention to detail and adherence to established company policies and procedures.
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