Operations Coordinator

We are seeking a passionate and driven Operations Coordinator to join our dynamic team. In this critical position, you will play a key role in coordinating the day-to-day operations within our 24/7 Operations Centre based at Jandakot Airport. The role involves ensuring the seamless coordination of aeromedical retrieval taskings, liaising with various healthcare and aviation stakeholders, and supporting operational excellence.

As a valued team member who supports our 24/7 operations, you will need to work different shifts across weekdays, weekends and public holidays on both day and night shifts.

About the role

Watch our video below to see what it's like working in our Operations Team.

• Coordinate flight taskings for medical evacuations and consultations
• Liaising with external organisations to arrange patient transfers
• Assess crew and aircraft availability, environmental and operational limitations
• Work closely with other Coordinators, Doctors, Nurses and Pilots ensure effective solutions to problems
• Provide constant communications and updates to crews
• Respond to changing situations
• Operational administration and support
• Roster - 2 days, 2 nights (12-hour shifts), followed by 6 days off.
• You will be part of a dedicated team that makes a real difference in people's lives. You'll have the opportunity to develop your skills in a challenging and rewarding role, all while supporting one of Australia's most iconic and trusted organisations.

About you

• Willingness to work within a 24/7 rotating roster
• Excellent communication, facilitation and negotiation skills
• Exceptional customer service skills
• Excellent time management skills
• Great prioritisation skills
• Confident at making decisions on the go
• The ability to be adaptable and flexible
• Ability to thrive in a fast-paced, high-pressure environment.
• Strong problem-solving abilities and attention to detail.
• Proficiency in monitoring systems and managing real-time information.
• Enjoy working in a team environment
• Knowledge or experience in aviation operations, aeromedical retrievals, or emergency services is highly desirable

Benefits

• $85,278 per annum + super and salary packaging
• Annual salary progression opportunities
• Permanent Position
• Salary packaging - up to $15,900 per annum for everyday expenses and up to $2,650 per annum on meals and entertainment expenses
• Novated Lease options
• Comprehensive training program for all new starters and on-going professional development
• Jandakot based office – Free onsite parking
• Purpose-led workplace culture of teamwork and collaboration

About Us

The mission of the Royal Flying Doctor Service (Western Operations) is to provide excellence in aeromedical and primary health care across Western Australia. Every member of the RFDS WO team contributes to that mission and living our values of showing respect, demonstrating fairness, utilising diversity and being safe. Every year, the RFDS WO provides urgent retrieval for about 10,000 patients in regional WA. A further 10,000 appointments are provided in primary healthcare clinics in remote communities, including GP, nurse, dental and mental health care. RFDS crews are committed to providing the finest care to the furthest corners of the State, using the highest standards of clinical care, aviation safety and technology to make a difference to people living and working across WA – the largest and most remote health jurisdiction in the world.

The RFDS in WA operates five bases in Perth, Broome, Port Hedland, Kalgoorlie and Meekatharra. Our 24/7 operations centre at Jandakot Airport coordinates complex logistics for patient retrievals and clinics across the State. We work in partnership with government, business and the community, and are proud to work on Country with Aboriginal medical services and many local service providers.

In 2024, the RFDS is launching a new five-year strategy 'Above and Beyond', which will mark an important new chapter in the long Flying Doctor history. The strategy will include a focus on expanding remote health clinics in some of WA's most vulnerable communities, expanding our profit-for-purpose services, strengthening our workforce, harnessing technology and addressing our environmental sustainability.

Submit your resume and cover letter by clicking on the 'Apply Now' button.

At RFDS, we are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected, with a strong sense of identity and belonging, with the RFDS brand.  We believe that diversity enriches our organisation and allows us to better understand and serve our patients and community.  We know that creating a culturally safe workplace that welcomes, accepts and embraces the diversity of our team, and reflects the community we serve, will lead to the best possible outcomes for our patients and community.  We want all team members, no matter age, gender, nationality, ability, caring responsibilities, culture or religion, to feel safe, supported and empowered to be the best version of self in the best place to work.

Only shortlisted candidates will be contacted.

Recruitment agencies, we appreciate your consideration. However, we strive to fill our opportunities through direct channels whenever feasible. If we require agency assistance, we will reach out.