Administration Officer

• Application close: COB on 26 September 2025
• Casual role
• Remuneration SCHCADS level 3 dependent on qualifications and experience

About us

Youth Support + Advocacy Service (YSAS) is one of Australia's largest and most comprehensive, youth specific community service organisation that enables young people experiencing serious disadvantage to access the resources and support they require to lead healthy and fulfilling lives.

YSAS is a Child Safe organisation. We actively promote the safety and wellbeing of young people, and are committed to protecting young people from harm or abuse who come into contact with and/or access our service.

At YSAS we are committed to people of a diversity of backgrounds and identities being included, represented, and having the opportunity to participate equally in the life of our organisation and the communities in which we provide our services. We strive to create the conditions where people feel safe, enfranchised and valued. We value lived-living experience wisdom, insight, and knowledge.

About the position

The primary focus of this position is to provide reception duties for a multidisciplinary youth health & medical service site and administration duties which support routine day to day client and site communications, safety, maintenance and operations.

The Medical Reception and Administration Officer is the first point of contact for headspace Collingwood, with the role providing frontline advice and support to young people and their families/carers seeking information, resources and help.  The role also facilitates and at times initiates our site's responsiveness in regard to initial contact, screening, warm referral and clinical escalation processes for young people within scope of practice.

Overall, the role undertakes a wide range of medical reception and administrative tasks including front of house triage telephone enquiries, client presentations at reception, room bookings, monitoring and supporting clients in attending appointments and other general administrative tasks to the headspace leadership team, staff and private practitioners.

The Medical Reception and Administration Team provides coverage for front line reception duties at each centre site and administration tasks for day to day running of the sites as delegated.

Key Selection Criteria

1. Administration qualifications and/or experience in a similar administration role.
2. Demonstrated experience in providing administrative support to a multi- disciplinary team including the requirement to maintain privacy and confidentiality.
3. Excellent computer skills with proficiency in the use of Microsoft Office Suite, alongside the ability to quickly acquire knowledge about additional computer programs.
4. Ability to contribute to process improvement
5. Ability to maintain a professional attitude in all communication with stakeholders i.e. phone, email and face to face.
6. Excellent interpersonal skills and written and verbal communication skills.

For full details of the position and more about YSAS benefits please visit our employment website

What our young people request from our workers:

Young people across YSAS have spoken out and given feedback about the qualities that best describe a good YSAS worker:

"A good worker takes the time to understand your interests and doesn't treat everyone the same."  "Young people believe that a good YSAS worker is empathetic and good at actively listening in a non-judgmental way, is relatable, down-to-earth and able to build trust and rapport in a consistent manner". "It takes time to trust someone, but it's worth it when you know they've got your back". Young people have also raised that genuine human connection is an important quality, "being authentically human", while having a holistic, flexible, and adaptable approach that considers the entire context of a young person's life and their intersectionalities. "It's about making sure workers don't just tick boxes but genuinely want to see us thrive"

Regardless of where they are based or what position a worker has, everything we do at YSAS is about young people and their families.

Why work with us?

• YSAS has a true commitment to flexible working, ensuring that individual, team and client needs are met
• YSAS offers additional leave entitlements such as gender affirmation, ceremonial leave for Aboriginal and Torres Strait Islanders, fertility leave, blood donors leave, a generous Parental Leave Scheme and the ability to purchase additional leave.
• Access to learning and development opportunities
• Employee Assistance Program (EAP)
• Up to $15,900 for living expenses + up to $2,600 towards meals and entertainment can be tax-free through NFP Salary Packaging

Please note:

1. As part of our Employment screening process you will be required to undertake a National Criminal History check and have a current Working with Children Check.
2. You must have Australian work rights to apply for this position.

Further Enquiries

For a confidential discussion about the position, please contact, David Hay, Headspace Manager, on regarding the role of Administration Officer, Recruitment Ref. Number – 093_2025.

• YSAS is an equal opportunity employer, and we welcome applications from all sectors of the community.
• YSAS has a zero tolerance for child abuse and is committed to the provision of a child-safe organisation.