Administration Support Officer

Located 20km west of Sydney on Dharug country, with a population of over 245,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community's vision for Cumberland as a place where anyone can feel welcome, belong and succeed.

We have an exciting opportunity for an Administration Support Officer to join the Business Administrations Team within the City Services Directorate.

The purpose of this position is to provide administration support to the City Services Directorate. This position directly reports to and will work closely with the Business Supervisor City Services. Other key relationships include all officers of the directorate, outdoor employees, executive-line managers, member of the public / residents and employees of other councils, representatives of public utility organisations, builders, developments, service providers, members of legal and risk management industries.

The successful applicant will require:

• Certificate IV in Business or related field or demonstrated relevant experience in business support function.
• Knowledge of service delivery processes for the City Services Directorate.
• Demonstrated experience in business support services, preferably within local government.
• Excellent customer service skills and a commitment to providing a superior customer experience.
• Demonstrated high level communication skills both written and verbal with a proven ability to establish effective internal and external relationships.
• High level numeracy skills along with strong experience of financial administration.
• High level computer skills particularly including word processing, report writing, database and spreadsheet creation and experience with document management software and systems.
• Sound problem solving skills with the ability to recommend and implement business improvement processes.
• Able to work effectively as part of a team or autonomously without immediate supervision.
• Good organisational skills including being able to manage own workload and ability to prioritise multiple tasks to meet deadlines.

Download the position description here for more information.

About this role:

• Term contract, full-time position
• 70 hour fortnight
• Access to Council's 9 day fortnight Accrued Day Off (ADO) arrangement
• Located at Council's Guildford Depot, with occasional travel required across Council worksites, and may be required to work across any of Council's work locations

Salary information: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.

• Grade 9 of the Cumberland Salary Structure with a salary range of $1,503.92 to $1,842.30 per week, plus 12% superannuation
• The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role

What you'll need to have for this role:

• The right to live and work in Australia
• Be able to provide information for pre-employment checks required for the position, including attending a physical pre-employment medical examination as required
• Participate in health monitoring as outlined in the risk assessment for this position and Council's Health Monitoring Procedure, as required
• Provide evidence of your vaccination status as part of the employment screening process, in accordance with Council's COVID-19 Vaccination Procedure.

• We promote work-life balance and offer flexible working arrangements including working from home opportunities or up to an additional five (5) days' leave for front-facing roles that are unable to access working from home arrangements
• Training and professional development opportunities available to develop skills and grow your career
• Leave entitlements including annual leave,15 days personal leave per year, parental leave and access to Long Service Leave after five (5) years (where applicable)
• Three (3) additional grant days of paid leave over Christmas (where applicable)
• Corporate Health Insurance discounts
• Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
• Subsidies to assist with the cost of wellness and fitness activities
• Free access to Council owned and managed Aquatic Centres
• Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

Council adheres to the principles of a child safe organisation and is committed to the safety and wellbeing of all children and young people, and fully supports the aims and objectives of NSW Child Protection Legislation, and associated provisions. Council will implement all necessary measures to ensure a safe and supportive environment, which endeavours to promote child protection practices. It is essential for applicants to submit their WWCC number with their application, if required, and it is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

Cumberland City Council is committed to building a diverse and inclusive workplace, reflective of the community it represents. Council welcomes and encourages applicants from diverse backgrounds to apply for our roles, and is committed to providing an accessible and safe workplace for our staff through making reasonable adjustments. If you have any accessibility or support requirements throughout the recruitment process, please contact the hiring manager during the application process.

Contact Kim Bogaz, Business Supervisor on or further information.

Closing date: 11:59pm, Thursday, 30 October 2025

HOW TO APPLY

To submit your application for this position, please complete the questionnaire. You'll be asked to attach your resume and any relevant qualifications (if required) to complete your application. Make sure you have these attachments ready before you apply as your application cannot be submitted until completed.