Business Support Officer

Job Description

When you join APM, there's an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Am I suited to being a Business Support officer with APM?

Perhaps you are currently working as an Employment Consultant but would enjoy a role with more of an administration focus? What's important is that you have high attention to detail and have a passion for ensuring quality and integrity in everything they do.

Location: Bunbury, WA.

Role Overview:

We are currently seeking a highly motivated, detail-oriented, and professional Business Support Officer to join our dynamic team. This is a pivotal role that directly contributes to the accuracy, integrity, and contractual compliance of placements processed through PULSE and Workforce Australia.

The successful candidate will play a critical role in supporting Workforce Australia staff by offering expert guidance, timely feedback, and ensuring best practices are upheld across all placement-related activities. Your contributions will ensure both operational excellence and contractual compliance in line with internal and external standards.

A typical day will involve:

As a Business Support Officer, your duties will include but are not limited to the following:

• Accurately process, review, and verify employment placements in PULSE and Workforce Australia, ensuring data integrity and compliance with relevant Departmental policies and procedures prior to system confirmation.
• Provide timely, clear, and constructive support, guidance, and feedback to Workforce Australia staff in relation to the submission, management, and compliance of placements.
• Conduct regular internal audits to assess adherence to Employment Services (ES) contractual obligations and recommend corrective actions where required.
• Maintain an up-to-date and detailed understanding of the Workforce Australia contract, particularly in relation to placement and claim processes.
• Liaise effectively with internal and external stakeholders, demonstrating a high standard of professionalism, diplomacy, and customer service at all times.
• Manage centralised business support processes, ensuring tasks are completed efficiently and within defined timeframes, especially during high-volume periods (e.g., end-of-month or financial year-end deadlines).
• Contribute to continuous improvement initiatives by identifying process gaps, recommending improvements, and supporting implementation strategies.
• Maintain meticulous records and ensure all documentation is accurate, complete, and aligned with legislative and contractual requirements.

Essential Qualifications and Experience:

• A minimum of six (6) months' recent experience working within the Employment Services sector, with hands-on experience preparing and submitting placements through Workforce Australia or ESS Web.
• A sound understanding of the Workforce Australia contractual framework, including an awareness of claims and compliance processes (desirable but not mandatory).
• Proven ability to exercise sound judgement, discretion, and initiative, particularly when handling sensitive or complex placement matters.
• A strong commitment to accuracy, quality assurance, and data integrity across all work undertaken.
• Excellent time management, organisational, and prioritisation skills, with the capacity to meet competing deadlines in a high-pressure environment.
• Exceptional attention to detail and a methodical approach to task execution.
• Demonstrated flexibility and adaptability to work varied hours during peak operational periods, as required.

What We Offer

• The opportunity to join a supportive and inclusive team that values collaboration, integrity, and continuous improvement.
• Ongoing professional development opportunities and potential pathways for career progression within the organisation.
• A role that makes a meaningful contribution to the quality and integrity of employment services across Australia.

To be considered, you will have...

• Eligibility to work in Australia
• A current driver's licence and a comprehensively insured vehicle
• A MyGovID (Standard level)
• Willing to complete a National Police Check
• Able to pass a Working with Children Check
• Available to work Full-Time Monday to Friday 8:30am - 5:00pm

The work you do is Momentous Enjoy our employee benefits…

• EAP | Employee Wellbeing Program
• Paid Cultural and Ceremonial Leave
• Purchased Annual Leave
• Paid Parental Leave
• Service recognitions
• APM Family Hub
• Maxxia | Vehicle salary packaging

About APM Group

When you join APM, there's an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Join us as we continue to enable better lives