Operations Insights Analyst @ Leading Fashion Marketplace

3 days ago

Sydney, New South Wales, Australia Hatch Full time $90,000 - $120,000 per year

This is an Operations Insights Analyst (6 month max term) role based in Sydney, NSW, AU

As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations.

Our Operations Insights Analyst conducts detailed analysis of operational data, including fulfillment center performance, delivery metrics, and vendor/seller efficiency.

About the role..

  • Analyze large operational datasets (FC performance, delivery metrics, vendor efficiency etc) and deliver clear recommendations.
  • Build and maintain KPI dashboards and reporting in Looker and ensure adoption.
  • Provide ad hoc and deep-dive analyses to Ops, Logistics, Delivery, Vendor Mgmt, and CS.
  • Identify process inefficiencies and support rollout of improved tools/workflows.
  • Ensure data quality, governance, and compliance; run regular audits.
  • Partner with Data Eng/IT for reliable data access and integrations.
  • Influences operations strategy, service delivery, cost optimization, process improvements.

What you'll bring..

  • 3–6 years in analytics/BI/operations analytics (or equivalent experience).
  • Strong SQL; GCP/BigQuery; Looker for dashboards/visualizations.
  • Proficiency in a scripting language such as AppScript or Python is a plus.
  • Proven ability to translate complex data into clear, business-impacting insights.
  • Excellent communication and cross-team collaboration.
  • Working knowledge of e-commerce operations (fulfillment, logistics, delivery).

Why our client is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

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