Risk & Fraud Operations Lead, APAC

3 days ago

Sydney, New South Wales, Australia Uber Full time $200,000 - $250,000 per year

About The Role
We are seeking a Risk & Fraud Operations Lead, APAC to join our Risk team, tasked with reducing fraud and abuse-related costs and developing innovative solutions to further enhance our proactive risk posture. In this role, you'll lead the charge in shaping strategy and achieving key goals related to emerging and evolving fraud modus operandi.

You will become an expert in our three core user groups - Spenders, Earners, and Merchants - gaining insights into behaviors that indicate potential fraudulent and abusive activity impacting our Marketplace. Your responsibilities will include investigating fraud and abuse cases, identifying patterns, and designing scalable solutions to minimize fraudulent activity which includes feedback loops into the Risk and Identity Product teams.

A key focus of this role will be maintaining the balance between delivering an exceptional user experience and preventing fraudulent and abusive activities.

This role calls for a combination of creative problem-solving, detail-oriented responsibility, marketplace risk & fraud knowledge, project management, and strong stakeholder management.

The Impact You'll Have

  • Develop & Optimize Uber's strategic fraud focus: Develop and implement new risk mitigation solutions and frameworks that improve our ability to deter, detect, measure, and intervene against fraudulent activity, including better operational processes, automated systems, and upstream design solutioning.
  • Focus: The reduction of fraud losses to Uber through all possible motives including Financial Fraud, Chargebacks, Cash Underpayment, Arrears, Refunds and Appeasements, Promo Abuse, and others.
  • Analytics: Analysis of fraud vectors across the marketplace using SQL to review marketplace metrics to properly detect fraud, scope, and recommend or implement solutions.
  • Strategy: Work with Product, Engineering, Data Science, and others to assess nascent issues and develop scaleable solutions.
  • Product Improvement: Evaluate the risk potential of new product features or business lines and recommend and influence decision-making to mitigate losses to Uber.
  • Ownership: Take ownership of Risk Management in the US&C and do everything you can to support and enhance the quality of our services; We expect a proactive and resourceful candidate to remove roadblockers and find creative solutions.

The Experience You'll Bring

  • 8+ years experience in Risk, Online Retailers, startup, strategy, operations, analytics, business development, or a variety of other specialty roles with demonstrated ability in quantitative fields.
  • Deep understanding of the Risk and Fraud ecosystem
  • Capacity to understand business decisions implications and their effects on the financials, particularly regarding risk / fraud topics
  • Excellent judgment, critical thinking, and decision-making skills
  • Ability to translate data findings into business strategy
  • Self-motivated with the ability to work independently
  • Ability to work closely with cross-functional stakeholders to execute decisions
  • Strong verbal and written communication, and presentation skills
  • Ambition and enthusiasm to seek opportunities to build value
  • Able to solve high-complexity problems by using logic, common sense and data not only by identifying the root cause of a problem but also being capable of providing actionable insights and mitigation plans
  • Bachelor's degree or MBA graduate
  • SQL proficiency

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